Nigeria

Vacancy Details

Grade: 6

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
  • No
2 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section) Answer to this question is required
  • I am a citizen of this country.
  • I have a work permit.
  • I have a study permit.
  • I have a U.S. diplomatic visa.
  • I am the holder of a non-diplomatic visa
  • I am the holder of a work and/or residency permit of the host country.
  • None of the above.
3 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
4 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
5 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
6 Do you have the required language level (s) for  the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
7 This is an internal vacancy announcement. From the options below, select your status (eligibility to apply for this position). View this site for definitions - https://careers.state.gov/downloads/files/definitions-for-va Answer to this question is required
  • I’m a U.S. Citizen Eligible Family Member (USEFM)
  • I’m an Eligible Family Member (EFM) at post or on travel orders to post
  • I’m a Declared Members of Household (MOH)
  • I’m a current employee of this mission/consulate
  • None of the Above
8 Which administrative tasks have you performed? Answer to this question is required
  • Used an email to receive or provide information to others
  • Used a word processing application to write
  • Answered a telephone to provide information, take messages, or transfer calls to others
  • Entered information into an electronic database
  • Created paper or electronic filing systems to record/update information
  • Managed paper or electronic filing systems to record/update information
  • Maintained documents, attendance records, and correspondence
  • None of the above
9 Which administrative tasks have you performed? Answer to this question is required
  • Scheduled appointments
  • Maintained a supervisor`s calendar
  • Made travel arrangements
  • Organized meetings
  • Organized conferences
  • Served as a timekeeper
  • Ordered supplies
  • None of the above
10 Which customer-related tasks have you performed? Answer to this question is required
  • Contacted customers to verify information
  • Created a database to maintain customer information
  • Entered customer information into a database
  • Networked to find new customers
  • None of the above
11 Which choices describe the type of assignments/projects that you have completed? Answer to this question is required
  • Group assignments/projects
  • Independent assignments/projects
  • Assignments/projects that contain timelines
  • Assignments/projects that do not have deadlines
  • None of the above
12 Have you provided guidance to others on selecting the proper tool to get the job done? Answer to this question is required
  • Yes
  • No
13 Which choice best describes your level of independence in a work setting? Answer to this question is required
  • I required general and technical guidance to be effective at assigned tasks.
  • I required only technical guidance to be effective at assigned tasks.
  • I worked independently on assigned tasks without general or technical guidance from senior employees.
  • None of the above.
14 With whom have you interacted in a professional setting to accomplish work? Answer to this question is required
  • Employees within my work unit
  • Employees outside of my work unit (i.e., other department)
  • The general public/customers
  • First-line managers
  • Senior leaders/division heads/directors
  • None of the above
15 Which tasks have you performed to organize events? Answer to this question is required
  • Arranged transportation for the participants
  • Selected facilities for the event
  • Arranged catering (i.e., food and drinks)
  • Ordered and placed visual displays (e.g., posters, signs)
  • Coordinated special needs requirements (e.g., VIP guests)
  • Printed event flyers, brochures, and other documents
  • Arranged event security
  • None of the above
16 Which events have your organized (i.e., set up the equipment and invited participants)? Answer to this question is required
  • Meetings
  • Teleconference
  • Videoconferences
  • None of the above
17 Which customer service tasks have you performed? Answer to this question is required
  • Identified customer problems
  • Developed and proposed solutions to customer problems
  • Implemented solutions to resolve customer problems
  • Evaluated outcomes of the customer service solutions
  • None of the above
18 Which activities have you performed to promote customer service? Answer to this question is required
  • Obtained complaints from customers
  • Explained products, policies, and services
  • Took or entered orders
  • Cancelled accounts
  • Verified resolution on customers problems
  • Kept records of customer interactions and/or transactions (i.e., complaints, comments, actions taken)
  • Resolved customer service complaints
  • None of the above
19 Have you helped individuals who are difficult, hostile, and/or distressed? Answer to this question is required
  • Yes
  • No
20 Which tasks have you performed while working with the public? Answer to this question is required
  • Conducted visitor facility tours
  • Conducted sales
  • Represented an organization during conferences or other public events
  • Conducted research to provide a response
  • None of the above
21 Have you independently provided customer service to individuals who were not fluent in your language? Answer to this question is required
  • Yes
  • No
22 Select the response that best describes your highest level of experience resolving customer service problems. Answer to this question is required
  • I do not have experience resolving customer service problems.
  • I resolved customer service problems by explaining policy to customers.
  • I offered customers alternative solutions within policy limitations to resolve problems.
  • I trained or guided others in the resolution of customer problems.
23 Which of the following customer service related activities have you independently performed? Answer to this question is required
  • Answered and made telephone calls to customers.
  • Greeted customers.
  • Registered customers/guests at conferences, events, or meetings.
  • Resolved customer-related issues.
  • Provided information regarding organization's productions and/or services.
  • Solicited feedback for improvement.
  • None of the above.
24 Have you provided customer service in an environment where you met strict deadlines on a regular and recurring basis? Answer to this question is required
  • Yes
  • No
25 Select the response that best describes your highest level of experience providing customer service. Answer to this question is required
  • I do not have experience providing customer service.
  • I have directed customers to requested information or individuals.
  • I have explained policies to customers.
  • I have resolved customer complaints.
26 What is the largest number of customers you have provided service to on a daily basis? Answer to this question is required
  • 1-10
  • 11-25
  • 26-50
  • 51-100
  • More than 100
  • None of the above
27 Have you maintained a positive demeanor and conversational tone when providing repetitive information to others (e.g., answering the same questions throughout the day)? Answer to this question is required
  • Yes
  • No
28 Have you provided service to customers who didn't understand or agree with policies and procedures? Answer to this question is required
  • Yes
  • No
29 Have you independently researched and responded to time-sensitive customer requests? Answer to this question is required
  • Yes
  • No
30 Which actions have you performed to solve customer problems? Answer to this question is required
  • Identified the problem
  • Researched the problem
  • Generated possible solutions to the problem
  • Weighed the pros/cons of alternate solutions to make recommendations/decisions
  • Implemented solutions
  • Evaluated the effectiveness of solutions
  • None of the above
31 Which response best describes your highest level of experience responding to customer inquiries? Answer to this question is required
  • I have no experience responding to customer inquiries.
  • I documented customer details and reported the question to others for response.
  • I provided answers following a script/protocol.
  • I interpreted general guidance to provide specific answers.
  • I researched and provided answers when no protocol or guidance existed.
32 Select the oral communication activities you have performed in a professional work setting. Answer to this question is required
  • Presented information in-person during meetings
  • Led discussions to reach group consensus
  • Presented information on teleconference calls
  • Presented information on videoconferences
  • None of the above
33 Have you managed office/work schedules? Answer to this question is required
  • Yes
  • No
34 Which methods have you used to maintain positive working relationships with others? Answer to this question is required
  • Participating in staff meetings
  • Collaborating with others on work assignments
  • Scheduling events with staff from external organizations
  • Serving as a member on review or special project teams
  • None of the above
35 Have you worked on multiple projects at the same time? Answer to this question is required
  • Yes
  • No
36 Which types of problems have you independently resolved? Answer to this question is required
  • Equipment malfunctions (e.g., telephone, headset)
  • Software issues (e.g., software updates, inaccurate data)
  • Interpersonal conflicts (e.g., angry customer)
  • Financial discrepancies (e.g., billing)
  • None of the above
37 Which resources have you used to resolve problems? Answer to this question is required
  • Existing organizational procedures
  • Technical manuals
  • Supervisory guidance
  • Design specifications
  • Internet
  • None of the above
38 Which statement best describes your highest level of experience solving problems? Answer to this question is required
  • I have recognized problems and referred them to others for resolution.
  • I have resolved problems by collaborating with others on a solution.
  • I have independently resolved common problems following standard procedures or protocols.
  • I have independently resolved novel problems where no guidance existed.
39 Which type of information/materials have you written to communicate information internally to an organization and its members? Answer to this question is required
  • Summary of policies and procedures
  • Information on news/current events
  • Newsletters
  • Speeches
  • Background papers
  • None of the above
40 What is the most complex task you have performed in an email system (e.g., Microsoft Outlook)? Answer to this question is required
  • Sent and received emails
  • Categorized and prioritized emails
  • Created meeting invitations
  • Created group email lists
  • None of the above
41 What is the highest number of individuals with whom you have scheduled meetings/events? Answer to this question is required
  • 1-5
  • 6-10
  • 11-15
  • 16-20
  • More than 20
  • None of the above
42 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Less than 1 year
  • 1 to 2 years
  • 2 to 3 years
  • 3 to 4 years
  • 4 to 5 years
  • 5 to 6 years
  • 6 to 7 years
  • 7 to 8 years
  • 8 to 9 years
  • 9 to 10 years
  • More than 10 years