Kenya

Vacancy Details

Grade: 7

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
    1.1 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section)
    • I am a citizen of this country.
    • I have a work permit.
    • I have a study permit.
    • I have a U.S. diplomatic visa.
    • I am the holder of a non-diplomatic visa
    • I am the holder of a work and/or residency permit of the host country.
    • None of the above.
  • No
2 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
3 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
4 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
5 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Up to 6 months
  • 7 to 11 months
  • 1 to 2 years
  • 3 to 4 years
  • 5 to 6 years
  • 7 to 8 years
  • 9 to 10 years
  • More than 10 years
6 Do you have the required language level (s) for the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
7 Have you served as a liaison between your organization/embassy and external vendors (e.g., information systems providers)? Answer to this question is required
  • Yes
  • No
8 How often have you interacted with customers? Answer to this question is required
  • Monthly
  • Weekly
  • Daily
  • Multiple times each day
  • None of the above
9 Which customer service tasks have you performed? Answer to this question is required
  • Anticipated customer needs and reached out by offering help
  • Provided briefings for customers
  • Responded managerial requests
  • Created training programs for customers
  • Implemented training programs for customers
  • None of the above
10 Which customer service tasks have you performed? Answer to this question is required
  • Identified customer problems
  • Developed and proposed solutions to customer problems
  • Implemented solutions to resolve customer problems
  • Evaluated outcomes of the customer service solutions
  • None of the above
11 Have you helped individuals who are difficult, hostile, and/or distressed? Answer to this question is required
  • Yes
  • No
12 Which of the following customer service related activities have you independently performed? Answer to this question is required
  • Answered and made telephone calls to customers.
  • Greeted customers.
  • Registered customers/guests at conferences, events, or meetings.
  • Resolved customer-related issues.
  • Provided information regarding organization's productions and/or services.
  • Solicited feedback for improvement.
  • None of the above.
13 Have you provided customer service in an environment where you met strict deadlines on a regular and recurring basis? Answer to this question is required
  • Yes
  • No
14 Select the response that best describes your highest level of experience providing customer service. Answer to this question is required
  • I do not have experience providing customer service.
  • I have directed customers to requested information or individuals.
  • I have explained policies to customers.
  • I have resolved customer complaints.
15 Have you independently researched and responded to time-sensitive customer requests? Answer to this question is required
  • Yes
  • No
16 Which tasks have you performed to verbally communicate with others in a work setting? Answer to this question is required
  • Summarized information
  • Tailored information to audience concerns
  • Explained multiple-step processes
  • Provided the location of additional resources
  • None of the above
17 Have you worked as part of a team to accomplish common goals/assignments? Answer to this question is required
  • Yes
  • No
18 Which choice best describes your highest level of experience creating written reports? Answer to this question is required
  • I do not have education, training, or experience creating written reports.
  • I have completed education or training in preparing written reports, but have not yet applied it on the job.
  • I have drafted parts of a report reviewed by a supervisor/senior colleague.
  • I have independently written reports for dissemination to an office/department.
  • I have independently written reports for organizational-wide dissemination.
19 For which reasons have you written to others (e.g., letters, emails)? Answer to this question is required
  • To respond to questions
  • To request information
  • To provide the status of projects or tasks
  • To explain technical information
  • To provide decisions on sensitive issues
  • None of the above
20 Have you interpreted and followed written instructions from your supervisor to complete work assignments (e.g., check lists)? Answer to this question is required
  • Yes
  • No
21 Which activities have you performed as part of your professional work experience? Answer to this question is required
  • Verified the accuracy of information received
  • Interpreted the meaning of information received
  • Recognized incomplete or inaccurate information
  • Developed a plan of action
  • None of the above
22 Have you adjusted your work to adapt to changes in priorities or deadlines? Answer to this question is required
  • Yes
  • No
23 Have you worked on multiple projects at the same time? Answer to this question is required
  • Yes
  • No
24 Which organizational tasks have you performed? Answer to this question is required
  • Created deadlines to complete tasks
  • Created to-do lists
  • Taken notes to organize information
  • Organized files electronically
  • Returned technology/tools/equipment to their place
  • Updated schedule calendar
  • None of the above
25 Have you performed work that required you to follow strict rules and regulations? Answer to this question is required
  • Yes
  • No
26 Which Microsoft Office programs have you used? Answer to this question is required
  • Word (word processing)
  • Excel (spreadsheet)
  • Access (database management)
  • Publisher (desktop publishing)
  • PowerPoint (presentation slides)
  • Outlook (email)
  • None of the Above