Egypt

Vacancy Details

Grade: 6

No questions specified.

Grade: All Grades

1 Which administrative tasks have you performed? Answer to this question is required
  • Drafted documents for approval
  • Responded to questions in writing
  • Edited documents
  • Prioritized incoming mail
  • Screened telephone calls
  • None of the above
2 Select the actions you have performed to communicate with customers. Answer to this question is required
  • Orally explained policies and procedures
  • Orally explained decisions made based on material facts
  • Drafted written correspondence to applicants
  • None of the above
3 Which customer service tasks have you performed? Answer to this question is required
  • Anticipated customer needs and reached out by offering help
  • Provided briefings for customers
  • Responded managerial requests
  • Created training programs for customers
  • Implemented training programs for customers
  • None of the above
4 Which customer service tasks have you performed? Answer to this question is required
  • Analyzed customer-related issues
  • Developed customer-service related solutions
  • Explained organizational policies or procedures
  • Obtained feedback from customers
  • None of the above
5 Which customer service tasks have you performed? Answer to this question is required
  • Identified customer problems
  • Developed and proposed solutions to customer problems
  • Implemented solutions to resolve customer problems
  • Evaluated outcomes of the customer service solutions
  • None of the above
6 Which leadership tasks have you performed? Answer to this question is required
  • Shown others how to complete tasks correctly
  • Explained to others how to complete tasks correctly
  • Distributed work to others
  • Counseled employees on how to improve their performance and/or conduct
  • None of the above
7 Which tools have you used to explain information to others? Answer to this question is required
  • Presentations
  • Written correspondence (e.g., email)
  • Informal presentations
  • Lectures
  • Instructional aids
  • Training
  • None of the above
8 Which organizational tasks have you performed? Answer to this question is required
  • Organized multiple tasks
  • Divided large tasks into smaller parts
  • Monitored project accomplishment
  • Reported project status to a supervisor
  • Organized meetings to review project progress
  • Maintained records of meetings, discussions, or phone calls
  • None of the above
9 Which Microsoft Office programs have you used? Answer to this question is required
  • Word (word processing)
  • Excel (spreadsheet)
  • Access (database management)
  • Publisher (desktop publishing)
  • PowerPoint (presentation slides)
  • Outlook (email)
  • None of the Above
10 How have you been recognized for providing high-quality customer service? Answer to this question is required
  • I received an award.
  • I was recognized in a letter from a customer.
  • I earned a performance incentive.
  • None of the above.
11 Select the response that best describes your highest level of experience providing customer service. Answer to this question is required
  • I do not have experience providing customer service.
  • I have directed customers to requested information or individuals.
  • I have explained policies to customers.
  • I have resolved customer complaints.
12 Which activities have you independently performed to support decision-making? Answer to this question is required
  • Selected methods to evaluate programs, policies, operations, etc. (e.g., work flow analysis, cost/benefit analysis).
  • Identified similarities, differences, strengths and weaknesses.
  • Analyzed initial data (e.g., pilot studies) to identify potential implementation issues.
  • Analyzed post-implementation data to identify needed adjustments.
  • Tested alternative hypotheses to identify problem causes.
  • None of the above.
13 Which statement best describes your highest level of experience developing policies and procedures? Answer to this question is required
  • I have no experience developing policies and procedures.
  • I have provided process input and feedback to assist in the development of policies/procedures.
  • I have developed policies and procedures for an office/department.
  • I have developed policies and procedures for an entire organization.
14 Which statement best describes your highest level of experience developing Standard Operating Procedures (SOPs) for an organization? Answer to this question is required
  • I have no experience developing SOPs.
  • I have contributed to the development of SOPs as part of a team.
  • I have reviewed existing SOPs and made recommendations for improvement.
  • I have developed new SOPs for my team based on organizational strategy.
  • I have developed new SOPs for my organization that was utilized by all levels of employees.