Nigeria

Vacancy Details

Grade: 8

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
    1.1 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section)
    • I am a citizen of this country.
    • I have a work permit.
    • I have a study permit.
    • I have a U.S. diplomatic visa.
    • I am the holder of a non-diplomatic visa
    • I am the holder of a work and/or residency permit of the host country.
    • None of the above.
  • No
2 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
3 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
4 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
5 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Less than 1 year
  • 1 to 2 years
  • 2 to 3 years
  • 3 to 4 years
  • 4 to 5 years
  • 5 to 6 years
  • 6 to 7 years
  • 7 to 8 years
  • 8 to 9 years
  • 9 to 10 years
  • More than 10 years
6 Do you have the required language level (s) for  the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
7 Where did you first see/hear about this position? Answer to this question is required
  • U.S. Mission Website
  • Social Media (i.e. Facebook, Twitter, Instagram, WhatsApp)
  • Professional Networking Site (i.e. LinkedIn, Netparty, Jobcase)
  • Online Job Board (i.e. Indeed, Monster, Glassdoor)
  • Traditional Media (i.e. Newspaper Ad, Magazine, Pamphlet, Radio)
  • University/College Website
  • Job Fair
  • Word of Mouth (Friend, Colleague)
  • Recruitment/HR Team
8 This is an internal vacancy announcement. From the options below, select your status (eligibility to apply for this position). View this site for definitions - https://careers.state.gov/downloads/files/definitions-for-va Answer to this question is required
  • I’m a U.S. Citizen Eligible Family Member (USEFM)
  • I’m an Eligible Family Member (EFM) at post or on travel orders to post
  • I’m a Declared Members of Household (MOH)
  • I’m a current employee of this mission/consulate
  • None of the Above
9 Which administrative tasks have you performed? Answer to this question is required
  • Used an email to receive or provide information to others
  • Used a word processing application to write
  • Answered a telephone to provide information, take messages, or transfer calls to others
  • Entered information into an electronic database
  • Created paper or electronic filing systems to record/update information
  • Managed paper or electronic filing systems to record/update information
  • Maintained documents, attendance records, and correspondence
  • None of the above
10 Which administrative tasks have you performed? Answer to this question is required
  • Maintained office files
  • Created office procedures
  • Routed mail
  • Informed the staff of the suspense dates
  • Informed the supervisor of administrative matters, conferences, briefings, or important outcomes
  • Tracked expenses for the budget
  • Arranged employee training and development (i.e., prepared training forms)
  • None of the above
11 Which administrative tasks have you performed? Answer to this question is required
  • Answered telephone to provide information, transfer calls or take messages
  • Made telephone calls to obtain information
  • Set up conference calls
  • None of the above
12 Which customer-related tasks have you performed? Answer to this question is required
  • Contacted customers to verify information
  • Created a database to maintain customer information
  • Entered customer information into a database
  • Networked to find new customers
  • None of the above
13 Have you used a computer database system to enter and retrieve data? Answer to this question is required
  • Yes
  • No
14 Which tasks have you performed to file documents? Answer to this question is required
  • Maintained a paper-based filling system
  • Maintained an electronic-based filing system
  • Retrieved documents from a paper-based filling system
  • Retrieved documents from an electronic-based filling system
  • Reviewed the filling system to ensure that the documents are stored and labeled correctly
  • None of the above
15 Which tasks have you performed to organize documents electronically? Answer to this question is required
  • Scanned documents
  • Established a folder system for documents
  • Created a naming convention for documents
  • Saved documents to an electronic database
  • None of the above
16 Have you performed inventory of supplies, equipment, or other office materials? Answer to this question is required
  • Yes
  • No
17 Which customer service tasks have you performed? Answer to this question is required
  • Identified customer problems
  • Developed and proposed solutions to customer problems
  • Implemented solutions to resolve customer problems
  • Evaluated outcomes of the customer service solutions
  • None of the above
18 Select the response that best describes your highest level of experience resolving customer service problems. Answer to this question is required
  • I do not have experience resolving customer service problems.
  • I resolved customer service problems by explaining policy to customers.
  • I offered customers alternative solutions within policy limitations to resolve problems.
  • I trained or guided others in the resolution of customer problems.
19 Have you provided customer service in an environment where you met strict deadlines on a regular and recurring basis? Answer to this question is required
  • Yes
  • No
20 Which tasks have you performed using an office telephone system? Answer to this question is required
  • Gave information to callers
  • Screened calls
  • Took messages
  • Transferred calls
  • Operated telephone systems to complete connections on various calls (e.g., long distance, mobile, emergency calls)
  • Operated a paging systems or other systems of bells/buzzers
  • None of the above
21 Which choice describes your highest level of experience working with documents? Answer to this question is required
  • I have typed documents that were written/drafted by others.
  • I written responses to requests for information reviewed by my supervisor.
  • I reviewed documents written by others for grammar, spelling errors, and content.
  • I independently written original documents on the topics requested.
  • None of the above.
22 Which documents have you created using information provided by other staff members? Answer to this question is required
  • Letters
  • Memos
  • Office Procedures
  • Reports
  • Summaries of Meetings
  • Forms letters
  • Charts or Graphs
  • None of the above
23 Which choice best describes your level of independence in a work setting? Answer to this question is required
  • I required general and technical guidance to be effective at assigned tasks.
  • I required only technical guidance to be effective at assigned tasks.
  • I worked independently on assigned tasks without general or technical guidance from senior employees.
  • None of the above.
24 With whom have you interacted in a professional setting to accomplish work? Answer to this question is required
  • Employees within my work unit
  • Employees outside of my work unit (i.e., other department)
  • The general public/customers
  • First-line managers
  • Senior leaders/division heads/directors
  • None of the above
25 What is the most complex task you have performed in an email system (e.g., Microsoft Outlook)? Answer to this question is required
  • Sent and received emails
  • Categorized and prioritized emails
  • Created meeting invitations
  • Created group email lists
  • None of the above
26 Which statement best describes your highest level of experience solving problems? Answer to this question is required
  • I have recognized problems and referred them to others for resolution.
  • I have resolved problems by collaborating with others on a solution.
  • I have independently resolved common problems following standard procedures or protocols.
  • I have independently resolved novel problems where no guidance existed.
27 Have you worked on multiple projects at the same time? Answer to this question is required
  • Yes
  • No
28 Have you managed office/work schedules? Answer to this question is required
  • Yes
  • No
29 Which actions have you performed to solve customer problems? Answer to this question is required
  • Identified the problem
  • Researched the problem
  • Generated possible solutions to the problem
  • Weighed the pros/cons of alternate solutions to make recommendations/decisions
  • Implemented solutions
  • Evaluated the effectiveness of solutions
  • None of the above
30 Select the response that describes your highest level of customer service. Answer to this question is required
  • I have no experience providing customer service.
  • I directed customers to the appropriate individual or resource.
  • I explained non-technical information to customers.
  • I answered technical questions to solve customer problems.
31 What is the highest number of individuals with whom you have scheduled meetings/events? Answer to this question is required
  • 1-5
  • 6-10
  • 11-15
  • 16-20
  • More than 20
  • None of the above
32 Which type of information/materials have you written to communicate information internally to an organization and its members? Answer to this question is required
  • Summary of policies and procedures
  • Information on news/current events
  • Newsletters
  • Speeches
  • Background papers
  • None of the above
33 Which resources have you used to resolve problems? Answer to this question is required
  • Existing organizational procedures
  • Technical manuals
  • Supervisory guidance
  • Design specifications
  • Internet
  • None of the above