Nigeria

Vacancy Details

Grade: 7

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
    1.1 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section)
    • I am a citizen of this country.
    • I have a work permit.
    • I have a study permit.
    • I have a U.S. diplomatic visa.
    • I am the holder of a non-diplomatic visa
    • I am the holder of a work and/or residency permit of the host country.
    • None of the above.
  • No
2 Are you a current employee of this mission/consulate?   Answer to this question is required
  • Yes
  • No
3 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
4 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
5 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
6 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Up to 6 months
  • 7 to 11 months
  • 1 to 2 years
  • 3 to 4 years
  • 5 to 6 years
  • 7 to 8 years
  • 9 to 10 years
  • More than 10 years
7 Do you have the required language level (s) for  the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
8 Which Microsoft Office programs have you used? Answer to this question is required
  • Word (word processing)
  • Excel (spreadsheet)
  • Access (database management)
  • Publisher (desktop publishing)
  • PowerPoint (presentation slides)
  • Outlook (email)
  • None of the Above
9 Which administrative tasks have you performed? Answer to this question is required
  • Used an email to receive or provide information to others
  • Used a word processing application to write
  • Answered a telephone to provide information, take messages, or transfer calls to others
  • Entered information into an electronic database
  • Created paper or electronic filing systems to record/update information
  • Managed paper or electronic filing systems to record/update information
  • Maintained documents, attendance records, and correspondence
  • None of the above
10 Which administrative tasks have you performed? Answer to this question is required
  • Prepared written documents based on a rough draft, notes or verbal instructions
  • Created an appropriate system for the recording, storing and retrieval of information
  • Monitored systems for the recording, storing and retrieval of information
  • Created regular meeting schedule among parties
  • Printed reports, proposals and other documents
  • Verified that outgoing mail reached its destination
  • None of the above
11 Which email functions have you performed during work? Answer to this question is required
  • Customized a signature
  • Created reminders
  • Flagged messages for action
  • Recalled or replaced a message sent erroneously
  • Set up an out-of-office message
  • Created an email template
  • None of the above
12 For which purposes have you written correspondence (e.g., letters, emails) to others? Answer to this question is required
  • To provide non-technical information in response to inquiries (e.g., copies of requested documents)
  • To request information
  • To inform on the status of projects or activities
  • To explain technical information or problems
  • To convey decisions on sensitive or contentious issues
  • None of the above
13 Which resources have you used to inform your decisions at work? Answer to this question is required
  • Existing organizational policies and procedures
  • Technical manuals
  • Supervisory guidance
  • Internet
  • Organization's Intranet
  • Country's laws, rules, and regulations
  • None of the above
14 Which choice describes your highest level of experience working with documents? Answer to this question is required
  • I have typed documents that were written/drafted by others.
  • I written responses to requests for information reviewed by my supervisor.
  • I reviewed documents written by others for grammar, spelling errors, and content.
  • I independently written original documents on the topics requested.
  • None of the above.
15 What is the most complex issue or inquiry you have resolved from callers? Answer to this question is required
  • Inquiries for general, non-sensitive information
  • Complaints about U.S. Government policies
  • Requests for assistance in emergencies (e.g., severe injuries)
  • None of the above
16 Select the actions you have performed. Answer to this question is required
  • I built good relations with host country officials to share information.
  • I handled sensitive and/or classified information appropriately.
  • I followed laws, regulations, and security protocols to review applications.
  • None of the above.
17 Select the types of laws, regulations, and policies you have used to review applications. Answer to this question is required
  • Country-specific laws related to families (e.g., marriage, adoption, and child custody)
  • Laws and regulations for legal entry into the United States (e.g., immigration, naturalization)
  • Protocols for reviewing/processing Visas
  • None of the above
18 Which response describes your highest level of experience with Microsoft Outlook? Answer to this question is required
  • I have no training or experience with Outlook.
  • I have training in the use of Outlook, but I have not used Outlook on the job.
  • I routinely use Outlook on the job.
  • I routinely use advanced features of Outlook on the job.
  • I am an expert in Outlook and train others in its use.
19 What is the most complex task you have performed in an email system (e.g., Microsoft Outlook)? Answer to this question is required
  • Sent and received emails
  • Categorized and prioritized emails
  • Created meeting invitations
  • Created group email lists
  • None of the above
20 For which topics have you provided oral advice to customers? Answer to this question is required
  • Local immigration and judicial processes
  • Child adoption, abduction, or disappearance
  • Missing person
  • Internet fraud
  • None of the above
21 Which customer service tasks have you performed? Answer to this question is required
  • Identified customer problems
  • Developed and proposed solutions to customer problems
  • Implemented solutions to resolve customer problems
  • Evaluated outcomes of the customer service solutions
  • None of the above
22 Which customer service tasks have you performed? Answer to this question is required
  • Scheduled appointments
  • Accepted and reviewed documentation
  • Responded to emergency requests
  • Provided written replies to questions from the public
  • Provided verbal replies to questions from the public
  • Monitored changes in laws and other regulations to provide current information
  • None of the above
23 Select the response that best describes your highest level of experience providing customer service. Answer to this question is required
  • I do not have experience providing customer service.
  • I have directed customers to requested information or individuals.
  • I have explained policies to customers.
  • I have resolved customer complaints.
24 Which response best describes your highest level of experience responding to customer inquiries? Answer to this question is required
  • I have no experience responding to customer inquiries.
  • I documented customer details and reported the question to others for response.
  • I provided answers following a script/protocol.
  • I interpreted general guidance to provide specific answers.
  • I researched and provided answers when no protocol or guidance existed.
25 What methods have you used to inspire others? Answer to this question is required
  • Set clear and achievable goals
  • Gave recognition to others
  • Provided performance feedback for improvement
  • Encouraged others to see the opportunity in every challenge
  • Contributed to team efforts
  • Demonstrated personal and professional accountability
  • Communicated progress updates regularly
  • None of the above