Afghanistan

Vacancy Details

Grade: 4

No questions specified.

Grade: All Grades

1 Are you a current employee of this mission/consulate?   Answer to this question is required
  • Yes
  • No
2 Are you a former employee of this mission/consulate?  Answer to this question is required
  • Yes
  • No
3 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
4 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
5 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
6 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Up to 6 months
  • 7 to 11 months
  • 1 to 2 years
  • 3 to 4 years
  • 5 to 6 years
  • 7 to 8 years
  • 9 to 10 years
  • More than 10 years
7 How often have you interacted with customers? Answer to this question is required
  • Monthly
  • Weekly
  • Daily
  • Multiple times each day
  • None of the above
8 Which choice describes your highest level of experience in verbal communication? Answer to this question is required
  • I have presented to colleagues or peers in my office.
  • I have presented to my supervisor.
  • I have presented to non-supervisory employees in other offices/departments.
  • I have presented to senior-level managers/executives.
  • None of the above.
9 Have you worked on multiple projects at the same time? Answer to this question is required
  • Yes
  • No
10 Which office machines have you used? Answer to this question is required
  • Telephones
  • Photocopiers
  • Fax machines
  • Calculators
  • Printers
  • None of the above
11 Which resources have you reviewed to provide information to the general public? Answer to this question is required
  • Directories
  • Rosters
  • Standard Operating Procedures
  • Technical manuals
  • Internet/internal websites
  • None of the above
12 Select the types of calls you have placed using a telephone switchboard console. Answer to this question is required
  • Local calls
  • Long-distance (national) calls
  • International calls
  • None of the above
13 Have you screened incoming calls for high-level officials (e.g., Ambassador, Consul General)? Answer to this question is required
  • Yes
  • No
14 Have you independently maintained call records with 100% accuracy for billing purposes? Answer to this question is required
  • Yes
  • No
15 Which telephone services have you performed on behalf of an agency or organization? Answer to this question is required
  • Received calls
  • Placed calls
  • Transferred calls
  • Set-up conference calls between third parties
  • Provided guidance to others on dialing formats
  • None of the above
16 What is the most complex issue or inquiry you have resolved from callers? Answer to this question is required
  • Inquiries for general, non-sensitive information
  • Complaints about U.S. Government policies
  • Requests for assistance in emergencies (e.g., severe injuries)
  • None of the above
17 Select the actions you have performed when receiving shipments. Answer to this question is required
  • Inspected items for damage
  • Counted items to verify numbers
  • Checked shipping label for accurate delivery location
  • Recorded shipment information (e.g., receipt date, time)
  • Put bar codes or tags on items
  • None of the above
18 Which email functions have you performed during work? Answer to this question is required
  • Customized a signature
  • Created reminders
  • Flagged messages for action
  • Recalled or replaced a message sent erroneously
  • Set up an out-of-office message
  • Created an email template
  • None of the above
19 Select the response that best describes your highest level of experience providing customer service. Answer to this question is required
  • I do not have experience providing customer service.
  • I have directed customers to requested information or individuals.
  • I have explained policies to customers.
  • I have resolved customer complaints.
20 Which Microsoft Office programs have you used? Answer to this question is required
  • Word (word processing)
  • Excel (spreadsheet)
  • Access (database management)
  • Publisher (desktop publishing)
  • PowerPoint (presentation slides)
  • Outlook (email)
  • None of the Above