Tanzania

Vacancy Details

Grade: 7

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
    1.1 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section)
    • I am a citizen of this country.
    • I have a work permit.
    • I have a study permit.
    • I have a U.S. diplomatic visa.
    • I am the holder of a non-diplomatic visa
    • I am the holder of a work and/or residency permit of the host country.
    • None of the above.
  • No
2 Are you a current employee of this mission/consulate?   Answer to this question is required
  • Yes
  • No
3 Are you a former employee of this mission/consulate?  Answer to this question is required
  • Yes
    3.1 If yes, tell us more about yourself. (Please include dates of employment, section, etc.) Maximum length of 250 characters.
  • No
4 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
5 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
6 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
7 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Up to 6 months
  • 7 to 11 months
  • 1 to 2 years
  • 3 to 4 years
  • 5 to 6 years
  • 7 to 8 years
  • 9 to 10 years
  • More than 10 years
8 Do you have the required language level (s) for the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
9 How often have you interacted with customers? Answer to this question is required
  • Monthly
  • Weekly
  • Daily
  • Multiple times each day
  • None of the above
10 Which customer service tasks have you performed? Answer to this question is required
  • Identified customer problems
  • Developed and proposed solutions to customer problems
  • Implemented solutions to resolve customer problems
  • Evaluated outcomes of the customer service solutions
  • None of the above
11 Which activities have you performed to promote customer service? Answer to this question is required
  • Obtained complaints from customers
  • Explained products, policies, and services
  • Took or entered orders
  • Cancelled accounts
  • Verified resolution on customers problems
  • Kept records of customer interactions and/or transactions (i.e., complaints, comments, actions taken)
  • Resolved customer service complaints
  • None of the above
12 Which organizational tasks have you performed? Answer to this question is required
  • Created deadlines to complete tasks
  • Created to-do lists
  • Taken notes to organize information
  • Organized files electronically
  • Returned technology/tools/equipment to their place
  • Updated schedule calendar
  • None of the above
13 Which organizational tasks have you performed? Answer to this question is required
  • Organized multiple tasks
  • Divided large tasks into smaller parts
  • Monitored project accomplishment
  • Reported project status to a supervisor
  • Organized meetings to review project progress
  • Maintained records of meetings, discussions, or phone calls
  • None of the above
14 Which response describes your highest level of experience with Microsoft Excel? Answer to this question is required
  • I have no training or experience with Excel.
  • I have training in the use of Excel, but I have not used Excel on the job.
  • I routinely use Excel on the job.
  • I routinely use advanced features of Excel on the job.
  • I am an expert in Excel and train others in its use.
15 Have you independently provided organizational goods and/or services to clients? Answer to this question is required
  • Yes
  • No
16 Which of the following customer service related activities have you independently performed? Answer to this question is required
  • Answered and made telephone calls to customers.
  • Greeted customers.
  • Registered customers/guests at conferences, events, or meetings.
  • Resolved customer-related issues.
  • Provided information regarding organization's productions and/or services.
  • Solicited feedback for improvement.
  • None of the above.
17 What is the largest number of customers you have provided service to on a daily basis? Answer to this question is required
  • 1-10
  • 11-25
  • 26-50
  • 51-100
  • More than 100
  • None of the above
18 Which types of information have you orally communicated to others while serving as an administrative point of contact for an organization? Answer to this question is required
  • Reminders of deadlines
  • Summaries of administrative policies
  • Unexpected delays or changes
  • Reviews of outstanding action items
  • Step-by-step guidance on using software systems
  • None of the above
19 Which choice best describes your level of independence in a work setting? Answer to this question is required
  • I required general and technical guidance to be effective at assigned tasks.
  • I required only technical guidance to be effective at assigned tasks.
  • I worked independently on assigned tasks without general or technical guidance from senior employees.
  • None of the above.
20 Have you provided service to customers who didn't understand or agree with policies and procedures? Answer to this question is required
  • Yes
  • No
21 Have you independently researched and responded to time-sensitive customer requests? Answer to this question is required
  • Yes
  • No
22 Have you diffused threatening situations calmly (e.g., angry customer threats)? Answer to this question is required
  • Yes
  • No
23 Which response best describes your highest level of experience responding to customer inquiries? Answer to this question is required
  • I have no experience responding to customer inquiries.
  • I documented customer details and reported the question to others for response.
  • I provided answers following a script/protocol.
  • I interpreted general guidance to provide specific answers.
  • I researched and provided answers when no protocol or guidance existed.
24 Select the customer service tasks you have performed. Answer to this question is required
  • I asked questions to better understand customer needs.
  • I evaluated customer satisfaction.
  • I explained rules or procedures that customers disliked.
  • I resolved issues for customers in distress.
  • I negotiated with third parties on behalf of customers.
  • None of the above.
25 For which reasons have you written to others (e.g., letters, emails)? Answer to this question is required
  • To respond to questions
  • To request information
  • To provide the status of projects or tasks
  • To explain technical information
  • To provide decisions on sensitive issues
  • None of the above
26 Which methods have you used to complete your work on time? Answer to this question is required
  • Created a filing system
  • Organized my workspace
  • Prioritized tasks for completion
  • Delegated tasks to others
  • Grouped similar tasks together for completion
  • None of the above
27 Which Microsoft (MS) Office applications have you used to complete work? Answer to this question is required
  • Excel
  • Access
  • Outlook
  • SharePoint
  • Word
  • None of the above
28 Which statement best describes your highest level of experience providing guidance to others? Answer to this question is required
  • I answered questions about work tasks.
  • I reviewed work performed by others for accuracy.
  • I provided on-the-job training.
  • I mentored others.
  • None of the above.