Nigeria

Vacancy Details

Grade: 7

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
  • No
2 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section) Answer to this question is required
  • I am a citizen of this country.
  • I have a work permit.
  • I have a study permit.
  • I have a U.S. diplomatic visa.
  • I am the holder of a non-diplomatic visa
  • I am the holder of a work and/or residency permit of the host country.
  • None of the above.
3 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
4 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
5 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
6 Do you have the required language level (s) for  the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
7 This is an internal vacancy announcement. From the options below, select your status (eligibility to apply for this position). View this site for definitions - https://careers.state.gov/downloads/files/definitions-for-va Answer to this question is required
  • I’m a U.S. Citizen Eligible Family Member (USEFM)
  • I’m an Eligible Family Member (EFM) at post or on travel orders to post
  • I’m a Declared Members of Household (MOH)
  • I’m a current employee of this mission/consulate
  • None of the Above
8 Which Microsoft Office programs have you used? Answer to this question is required
  • Word (word processing)
  • Excel (spreadsheet)
  • Access (database management)
  • Publisher (desktop publishing)
  • PowerPoint (presentation slides)
  • Outlook (email)
  • None of the Above
9 Which materials have you read to accomplish work-related assignments? Answer to this question is required
  • Technical manual
  • Country's laws, policies, or regulations
  • Organization's policies or procedures
  • Technical reports (e.g., statistical findings)
  • Peer-reviewed research articles
  • Professional journals or magazines
  • Training curriculum
  • None of the above
10 Which of the following customer service related activities have you independently performed? Answer to this question is required
  • Answered and made telephone calls to customers.
  • Greeted customers.
  • Registered customers/guests at conferences, events, or meetings.
  • Resolved customer-related issues.
  • Provided information regarding organization's productions and/or services.
  • Solicited feedback for improvement.
  • None of the above.
11 Which customer service tasks have you performed? Answer to this question is required
  • Interacted with customers to obtain information on their need.
  • Collected money/fees from the customers
  • Entered customer information into an electronic database.
  • Assisted customers to complete application documents (e.g., passport, visa, social security).
  • Ordered supplies needed for customers.
  • None of the above.
12 Which response best describes your highest level of experience responding to customer inquiries? Answer to this question is required
  • I have no experience responding to customer inquiries.
  • I documented customer details and reported the question to others for response.
  • I provided answers following a script/protocol.
  • I interpreted general guidance to provide specific answers.
  • I researched and provided answers when no protocol or guidance existed.
13 Have you orally communicated application decisions clearly and concisely to applicants? Answer to this question is required
  • Yes
  • No
14 Which statement best describes your highest level of experience using interpersonal skills to persuade others? Answer to this question is required
  • I persuaded stakeholder groups under the supervision from a senior employee.
  • I have independently persuaded stakeholders through negotiation meetings.
  • I have led the negotiation meetings on the behalf of my team and persuaded stakeholder groups to coalesce.
  • None of the above.
15 Which statement best describes your highest level of experience preparing written correspondence for customers (e.g., letters, memos)? Answer to this question is required
  • I have not had education, training, or experience in preparing written correspondence for customers.
  • I have completed education or training in written correspondence, but have not yet applied my knowledge on the job.
  • I have drafted non-technical or routine correspondence (e.g., letters, status reports) for review by a senior employee or manager.
  • I have drafted correspondence where only technical or sensitive/controversial content was reviewed by a senior employee or manager.
  • I have independently written technical or sensitive/controversial correspondence without review from a senior employee or manager.
16 Which choice best describes your highest level of experience creating written reports? Answer to this question is required
  • I do not have education, training, or experience creating written reports.
  • I have completed education or training in preparing written reports, but have not yet applied it on the job.
  • I have drafted parts of a report reviewed by a supervisor/senior colleague.
  • I have independently written reports for dissemination to an office/department.
  • I have independently written reports for organizational-wide dissemination.
17 For which purposes have you written correspondence (e.g., letters, emails) to others? Answer to this question is required
  • To provide non-technical information in response to inquiries (e.g., copies of requested documents)
  • To request information
  • To inform on the status of projects or activities
  • To explain technical information or problems
  • To convey decisions on sensitive or contentious issues
  • None of the above
18 Which resources have you used to inform your decisions at work? Answer to this question is required
  • Existing organizational policies and procedures
  • Technical manuals
  • Supervisory guidance
  • Internet
  • Organization's Intranet
  • Country's laws, rules, and regulations
  • None of the above
19 Which tasks have you performed while working with documents? Answer to this question is required
  • Written documents for external audiences
  • Written letters/emails to respond to questions
  • Edited documents prepared for supervisor's signature
  • Written documents distributed across an organization
  • Reviewed documents to ensure that they have all the necessary clearances, signatures, attachments and enclosures
  • None of the above
20 Which response describes your highest level of experience with Microsoft Word? Answer to this question is required
  • I have no training or experience with Word.
  • I have training in the use of Word, but I have not used Word on the job.
  • I routinely use Word on the job.
  • I routinely use advanced features of Word on the job.
  • I am an expert in Word and train others in its use.
21 Which tasks have you performed related to handling applications? Answer to this question is required
  • Evaluated applicant eligibility
  • Wrote application reports of activities, recommendations, or decisions
  • Identified and report law or regulation violations to managers
  • Obtained information from applicants to clarify facts
  • Collected application fees
  • None of the above
22 Which tasks have you performed to screen applications? Answer to this question is required
  • Checked forms for completion and accuracy
  • Identified discrepancies to notify supervisors
  • Answered customer inquiries regarding application status
  • None of the above
23 Which choice describes your highest level of experience entering application data into a database? Answer to this question is required
  • I have reviewed data entered by others for accuracy.
  • I have entered data and checked accuracy by myself.
  • I have entered data with the help of others.
  • None of the above.
24 Select the tasks you have performed to process applications. Answer to this question is required
  • Reviewed applications for completeness
  • Identified applications that meet criteria
  • Responded to public inquiries regarding applications
  • Created monthly status reports on processed applications
  • None of the above
25 Select the actions you have performed. Answer to this question is required
  • I built good relations with host country officials to share information.
  • I handled sensitive and/or classified information appropriately.
  • I followed laws, regulations, and security protocols to review applications.
  • None of the above.
26 Select the types of laws, regulations, and policies you have used to review applications. Answer to this question is required
  • Country-specific laws related to families (e.g., marriage, adoption, and child custody)
  • Laws and regulations for legal entry into the United States (e.g., immigration, naturalization)
  • Protocols for reviewing/processing Visas
  • None of the above
27 Select the actions you have performed to communicate with customers. Answer to this question is required
  • Orally explained policies and procedures
  • Orally explained decisions made based on material facts
  • Drafted written correspondence to applicants
  • None of the above
28 Which actions have you taken to communicate with applicants? Answer to this question is required
  • Explained requirements for getting an official document
  • Provided advice on types of documents needed
  • Interviewed others to determine facts
  • Identified fraud through an interview without alerting the person
  • None of the above
29 Select the problem solving tasks you have performed to process applications. Answer to this question is required
  • Analyzed facts in written documents (e.g., affidavits, witness statements)
  • Researched policy and regulations
  • Found additional evidence
  • Made timely and accurate conclusions
  • Wrote decision justifications
  • None of the above
30 For which matters have you have provided assistance to others? Answer to this question is required
  • Arrest
  • Child adoption, abduction, or disappearance
  • Death
  • Hospitalization
  • Destitution
  • Repatriation
  • Crisis Management
  • None of the above
31 For which topics have you provided oral advice to customers? Answer to this question is required
  • Local immigration and judicial processes
  • Child adoption, abduction, or disappearance
  • Missing person
  • Internet fraud
  • None of the above