Egypt

Vacancy Details

Grade: 7

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
    1.1 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate paperwork in the Documents section)
    • I am a citizen of this country.
    • I have a work permit.
    • I have a study permit.
    • I have a U.S. diplomatic visa.
    • I am the holder of a non-diplomatic visa
    • I have residency permit but not a work permit of the host country.
    • None of the above.
  • No
2 Are you a current employee of this mission/consulate?   Answer to this question is required
  • Yes
  • No
3 Are you a former employee of this mission/consulate?  Answer to this question is required
  • Yes
    3.1 If yes, tell us more about yourself. (Please include dates of employment, section, etc.) Maximum length of 250 characters.
  • No
4 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
5 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
6 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
7 Do you have the required language level (s) for  the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
8 In which IT areas have you performed work? Answer to this question is required
  • Security
  • System Analysis
  • Application software development
  • Operating systems
  • Network systems
  • Database management
  • Internet Services
  • System Administration
  • Customer support
  • Configuration management
  • Disaster recovery
  • None of the above
9 Which IT-related activities have you independently performed at an organization? Answer to this question is required
  • Developed electronic forms based on stakeholder requirements.
  • Managed Web databases that stored sensitive information (e.g., financial records).
  • Maintained the SharePoint Server for an organization.
  • Worked with stakeholders to identify automation needs.
  • Formulated requirements for a proposed application (e.g., database retrieval system, multimedia graphics system).
  • None of the above.
10 Select the response that best describes your highest level of experience resolving customer service problems. Answer to this question is required
  • I do not have experience resolving customer service problems.
  • I resolved customer service problems by explaining policy to customers.
  • I offered customers alternative solutions within policy limitations to resolve problems.
  • I trained or guided others in the resolution of customer problems.
11 Select the response that best describes your highest level of experience providing customer service. Answer to this question is required
  • I do not have experience providing customer service.
  • I have directed customers to requested information or individuals.
  • I have explained policies to customers.
  • I have resolved customer complaints.
12 What is the largest number of customers you have provided service to on a daily basis? Answer to this question is required
  • 1-10
  • 11-25
  • 26-50
  • 51-100
  • More than 100
  • None of the above
13 Which statement best describes your highest level of experience completing tasks in the workplace? Answer to this question is required
  • I worked under the direct supervision from a senior employee/supervisor.
  • My work was typically monitored by a senior employee/supervisor.
  • I independently performed my work with limited supervision.
  • I was responsible for reviewing work performed by other employees.
14 Which choice best describes your level of independence in a work setting? Answer to this question is required
  • I required general and technical guidance to be effective at assigned tasks.
  • I required only technical guidance to be effective at assigned tasks.
  • I worked independently on assigned tasks without general or technical guidance from senior employees.
  • None of the above.
15 Which statement best describes your highest level of experience developing Standard Operating Procedures (SOPs) for an organization? Answer to this question is required
  • I have no experience developing SOPs.
  • I have contributed to the development of SOPs as part of a team.
  • I have reviewed existing SOPs and made recommendations for improvement.
  • I have developed new SOPs for my team based on organizational strategy.
  • I have developed new SOPs for my organization that was utilized by all levels of employees.
16 How often have you interacted with customers? Answer to this question is required
  • Monthly
  • Weekly
  • Daily
  • Multiple times each day
  • None of the above
17 Which response describes your highest level of experience with Microsoft Word? Answer to this question is required
  • I have no training or experience with Word.
  • I have training in the use of Word, but I have not used Word on the job.
  • I routinely use Word on the job.
  • I routinely use advanced features of Word on the job.
  • I am an expert in Word and train others in its use.
18 Which response describes your highest level of experience with Microsoft Outlook? Answer to this question is required
  • I have no training or experience with Outlook.
  • I have training in the use of Outlook, but I have not used Outlook on the job.
  • I routinely use Outlook on the job.
  • I routinely use advanced features of Outlook on the job.
  • I am an expert in Outlook and train others in its use.
19 Which response describes your highest level of experience with Microsoft Excel? Answer to this question is required
  • I have no training or experience with Excel.
  • I have training in the use of Excel, but I have not used Excel on the job.
  • I routinely use Excel on the job.
  • I routinely use advanced features of Excel on the job.
  • I am an expert in Excel and train others in its use.
20 Select the response that describes your highest level of customer service. Answer to this question is required
  • I have no experience providing customer service.
  • I directed customers to the appropriate individual or resource.
  • I explained non-technical information to customers.
  • I answered technical questions to solve customer problems.
21 Which response best describes your highest level of experience responding to customer inquiries? Answer to this question is required
  • I have no experience responding to customer inquiries.
  • I documented customer details and reported the question to others for response.
  • I provided answers following a script/protocol.
  • I interpreted general guidance to provide specific answers.
  • I researched and provided answers when no protocol or guidance existed.
22 What is the most complex task you have performed in an email system (e.g., Microsoft Outlook)? Answer to this question is required
  • Sent and received emails
  • Categorized and prioritized emails
  • Created meeting invitations
  • Created group email lists
  • None of the above
23 Which statement best describes your highest level of experience using word processing software (e.g., Microsoft Word)? Answer to this question is required
  • I have entered/updated information in existing documents/forms.
  • I have created word processing documents using templates.
  • I have created word processing documents from scratch.
  • None of the above.