Japan

Vacancy Details

Grade: 4

No questions specified.

Grade: All Grades

1 Are you able to legally work in this country? Answer to this question is required
  • Yes
  • No
2 If yes, select the type of legal status/document you currently possess. (Upload the appropriate paperwork in the DOCUMENTS section of the vacancy announcement.)  Answer to this question is required
  • I am a citizen of this country.
  • I am the holder of a non-diplomatic visa.
  • I am the holder of a work and/or residency permit of the host country.
  • I am a permanent resident.
  • I am a spouse or child of a Japanese national.
  • I am a spouse or child of Japanese permanent resident.
  • I am a long-term resident.
  • None of the above.
3 Are you a current employee of this mission/consulate?   Answer to this question is required
  • Yes
  • No
4 Are you a former employee of this mission/consulate?  Answer to this question is required
  • Yes
  • No
5 If yes, tell us more about yourself. (Please include dates of employment, section, etc.) Maximum length of 250 characters. Answer to this question is required
6 Do you have the required education as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
7 What is the highest level of education you have completed? Answer to this question is required
  • Primary School
  • Secondary School
  • College (2 years)
  • University Degree
  • Masters or Equivalent
  • Doctorate
8 Do you have the required experience as stated in the Vacancy Announcement? Answer to this question is required
  • Yes
  • No
9 Select your years of experience for this position. (See Vacancy Announcement.) Answer to this question is required
  • None
  • Up to 6 months
  • 7 to 11 months
  • 1 to 2 years
  • 3 to 4 years
  • 5 to 6 years
  • 7 to 8 years
  • 9 to 10 years
  • More than 10 years
10 Do you have the required language level (s) for the listed language (s) in this vacancy announcement? Answer to this question is required
  • Yes
  • No
11 Which Microsoft Office programs have you used? Answer to this question is required
  • Word (word processing)
  • Excel (spreadsheet)
  • Access (database management)
  • Publisher (desktop publishing)
  • PowerPoint (presentation slides)
  • Outlook (email)
  • None of the Above
12 How often have you interacted with customers? Answer to this question is required
  • Monthly
  • Weekly
  • Daily
  • Multiple times each day
  • None of the above
13 Which activities have you performed to promote customer service? Answer to this question is required
  • Obtained complaints from customers
  • Explained products, policies, and services
  • Took or entered orders
  • Cancelled accounts
  • Verified resolution on customers problems
  • Kept records of customer interactions and/or transactions (i.e., complaints, comments, actions taken)
  • Resolved customer service complaints
  • None of the above
14 Have you provided service to customers who didn't understand or agree with policies and procedures? Answer to this question is required
  • Yes
  • No
15 Select the response that best describes your highest level of experience resolving customer service problems. Answer to this question is required
  • I do not have experience resolving customer service problems.
  • I resolved customer service problems by explaining policy to customers.
  • I offered customers alternative solutions within policy limitations to resolve problems.
  • I trained or guided others in the resolution of customer problems.
16 Have you helped individuals who are difficult, hostile, and/or distressed? Answer to this question is required
  • Yes
  • No
17 Which tasks have you performed using a computer? Answer to this question is required
  • Entered or found basic information
  • Used e-mail
  • Word processing
  • Created spreadsheets or databases
  • Managed a calendar or schedules
  • None of the above
18 Which tasks have you performed using an office telephone system? Answer to this question is required
  • Gave information to callers
  • Screened calls
  • Took messages
  • Transferred calls
  • Operated telephone systems to complete connections on various calls (e.g., long distance, mobile, emergency calls)
  • Operated a paging systems or other systems of bells/buzzers
  • None of the above
19 Have you responded to an emergency or crisis situation? Answer to this question is required
  • Yes
  • No
20 Have you worked with employees of diverse backgrounds or cultures who have had different views/opinions than yourself? Answer to this question is required
  • Yes
  • No