EXPERIENCE: Minimum of 3 years progressively responsible work in the computer field, to include hardware, software, sharepoint and database management with emphasis on Microsoft Windows, Microsoft Office packages, Microsoft SharePoint and training is required.
JOB KNOWLEDGE: Advanced level knowledge of sharepoint, software, computer equipment operations and management, local and wide area network operations, familiar with hardware and software acquisition procedures, computer troubleshooting and repairs is required.
This may be tested.
LANGUAGE: Fluent in English Language.
SKILLS AND ABILITIES: Ability to interface with personnel within the mission and with help-desk personnel in Washington; ability to quickly adapt to new technology and assist with network planning and ability to interact in a professional manner with embassy and Washington are required. Proficiency with Keyboard/Typing skills are required for computer software installation and troubleshooting, as well as for reports and communicating with customers and colleagues. Incumbent must be able to lift up to 10kg. Network Skill: S/he must have the ability to configure switches, routers and firewall. This will ensure port security is utilized, and that the firewall needed for the configuration of the Dedicated internet Network (DIN) has the appropriate parameters in place for the network protection and security. System Maintenance Skill: The incumbent must be able to open up a workstation, and identify faulty parts and must have the knowledge to make relevant changes to include replacing or adding more memory to the Workstation, or replacing the hard drive so that the workstation can function faster and process information better and quicker. SharePoint Skill: The incumbent must have a good background in SharePoint application platform. He/She should have a vast knowledge of Web Part creation, design, creation of modules, as well as interactive processing applications using SharePoint. This is required to process data as well as create advanced schedules that make use of list (calculated list with formulas and columns), calendars and Microsoft Power BI (which is used to represent data analysis and graphical presentation). Help-desk Support skill: The position must have the ability to communicate with the customers over the phone to solve 1st line support issues by having the ability to explain step by step what the user is required to do to fix the computer problem in a friendly and very explicit manner. In addition, the position must have the ability and knowledge to resolve 2nd line support issues by going over to the user and based on advance knowledge will be able to fix these problems faster and in a professional way.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.