Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Hanoi
Position Title:
Computer Operator - OPEN TO USEFMs - All Agencies
Open Period:
06/15/2021 - 06/29/2021 Format MM/DD/YYYY
Vacancy Time Zone:
FP - 1815 8
USD $40,934
Work Schedule:
Full-time - Full Time 40 hours per week
Promotion Potential:
Duty Location(s):
2 Vacancy in

Hanoi, VM
Telework Eligible:
For More Info:
HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is FP-08.  Actual FP salary determined by Washington D.C.

Open to: U.S. Citizen Eligible Family Members (USEFMs) - All Agencies

Security Clearance Required:
Top Secret Clearance
Appointment Type
Appointment Type Details:
Definite not to Exceed 5 years
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The work schedule for this position is:

  • Full Time (40 hours per week)

Start date: Candidate must be able to begin working within 90 days of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


Computer Operator has daily responsibility to assist in the support of client workstations and related equipment. Provides help-desk support and assists in user training in all computer software and system applications for both American and locally-employed staff.  Will also respond to queries from the Hanoi user community and Ho Chi Minh City Consulate IRM staff.  Acts as the IRM Help-Desk as the first point of contact for all client computer and software application queries.

Qualifications and Evaluations


EXPERIENCE:  One year of experience in IT Industry or help-desk environment. Or equivalent customer service experiences. 

JOB KNOWLEDGE: Solid knowledge in Microsoft operating systems including Windows 10 and\or server 2012.  Experience in the Microsoft Office 2016 suite or O365 environment is required.



Education Requirements:

College or University studies is required.


LANGUAGE:  Fluent Speaking/Reading/Writing English is required. (This may be tested.)

SKILLS AND ABILITIES:  Must be able to perform limited hardware and software setup, as well as perform routine preventive maintenance. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration must be able to obtain a Department of State TOP SECRET Security clearance.

Benefits and Other Info

Agency Benefits:

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

  • Copy of Orders/Assignment Notification (or equivalent if you are AEFM/USEFM)

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • Degree or transcripts

  • SF-50 (if applicable)

  • Any additional documentation that supports or addresses the requirements listed above

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. All applicants under consideration must be able to obtain a Department of State Top SECRET Security clearance.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Vietnam.