Troubleshooting, solving operating systems issues: 50%
Information Systems Assistant will provide first tier end-user support which will encompass troubleshooting, solving operating systems issues, network and desktop application software problems. He or she will need to respond to work-orders as they are assigned and complete on time per the International Cooperative Administrative
Support Services (ICASS) standards. ISA will also perform routine network administrative tasks, password resets and new user account creation. He or she will also provide basic introductory and follow-up training to Mission users, including Direct-Hires and Locally Employed Staff. The ISA will also assist the Senior Computer Management Specialist/Systems Manager in maintaining inventories of all computer supplies, hardware and software, including serial numbers, user assignment, cabling diagrams, system configurations, network maps, reference books and training videos and ensure that post receives the correct amount of Global IT Modernization Program Refresh equipment annually. ISA will install and configure workstations, peripherals, laptops, printers, scanners, servers, and network switches. He or she will also perform routine maintenance on all computer equipment and Local Area Network/Wide Area Network systems.
Point of contact for all mobile device issues: 30%
The ISA will serve as the primary point of contact for all mobile device issues. He or she will be responsible for configuring new mobile devices, wiping and reissuing used mobile devices and troubleshooting mobile device hardware and software issues. The ISA will also be expected to provide XenMobile, GO and Hard/Soft token
support and create training materials and provide end-user training as needed. He/she will work closely with the Radio and Telephone section staff, Budget and Finance Office users, and the commercial service provider to ensure timely and accurate billing; ensure voice capabilities meet the needs of users and to coordinate service
calls and changes in class of service.
Support the unclassified post's LAN network at post: 20%
The ISA will work with other Information System Center (ISC) staff, post's telephone and radio technician and other LES in all areas required to support the unclassified LAN network at post. This will include running and terminating Cat 5/6 or fiber optic cable and the installation and maintenance of workstations. As directed by the
Information Systems Officer or Systems Manager, the ISA will assist in installing or relocating computer and telephone drops within Embassy offices, CMR, DCR or ACC.
Job holder will perform other related duties as assigned.