Sri Lanka

Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Colombo
Position Title:
Computer Assistant [Female/Male] - Open to all interested applicants
Open Period:
02/06/2020 - 02/21/2020 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 1801 8
LKR ₨142,894
Work Schedule:
Full-time - 40 hours per week
Promotion Potential:
Duty Location(s):
1 Vacancy in

Colombo, CE
Telework Eligible:
For More Info:
HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
* All Interested Applicants / All Sources

* For applicants who are Ordinarily Resident (OR) in Sri Lanka: The proposed grade is FSN 8 Step 01: Rs. 142,895/- p.m. [Gross Salary]

* For applicants who are USEFMs, the proposed grade is FP – 6: US $ 50,714/-p.a. However, the final grade/step will be determined by Washington D.C.
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
Indefinite subject to successful completion of probationary period.
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The U.S. Mission in Colombo is seeking eligible and qualified applicants for the position of the Computer Assistant  in the Information Systems Office.

The work schedule for this position is: Full Time- 40 hours per week 

Start date: Candidate must be able to begin work within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


Basic Function of the Position: Under the supervision of the Systems Manager, manages the Embassy's computer operations and serves as a technical, Local Area Network (LAN) administrative advisor to the Systems Manager, on all computer-related issues. Serves as the primary training specialist for training users in new operating systems, productivity software, Department of State developed software and mobile devise usage, for one-on-one and one-to-many training presentations. Provides technical guidance and desk-side support and computer expertise to all the Embassy users to ensure proper utilization of mission IT resources.

Major Duties and Responsibilities: For further information: Please refer the complete Position Description available in the Mission web site

Qualifications and Evaluations


EXPERIENCE: Minimum of 4 years' work experience performing progressively more responsible work in the management, administration and utilization of computer systems and networks, PC support programming, hardware and software troubleshooting, training users on Windows workstation and MS Office applications is required. (Candidate must attach copies of relevant service/work experience certificates)


1) Level IV (Fluent) Speaking/Reading/Writing English is required (This will be tested).

2) Level IV (Fluent) Speaking/Reading/Writing Sinhala/Tamil is required.

JOB KNOWLEDGE: Comprehensive knowledge of IT system management, installing software and hardware, fact finding techniques, programming languages, system analysis and design Knowledge of statistical and spreadsheet formulation.

SKILLS AND ABILITIES: Ability to develop course material for IT Training Programs. Customer Service Skills in identifying issues and providing efficient solutions.  Ability to explain and present technical information to users. Good technical skills to troubleshoot diagnose and resolve hardware/software/conferencing problems, maximize resources and system capabilities.  Ability to balance workload demands between the central system and individual user requirements.

Education Requirements:

Successful completion of 3 years of post G.C.E (A/L) studies in Computer Science is required. (Candidate must attach copies of relevant educational certificates)


Language: Level IV English Language Proficiency will be tested.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), locally-resident EFMs and Third-Country Nationals (TCNs), working at the U.S. Mission in Colombo may receive a compensation package that may include health and other benefits as per the Local Compensation Plan.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc?) and for additional employment considerations, please visit the following link:

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Local Security Certification clearance.

For more information on how to apply visit the Mission web site: (

Required Documents:


when applying for this position applicants must electronically submit copies of the documents listed below along with the electronic application, to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.


  • High School Diploma (Relevant Secondary Education Certificate)

  • professional diploma or license (Relevant Certificate of the University/College studies/Professional Qualification)

  • Transcript (Relevant Transcript of the University/College studies/Professional Qualification)

  • Transcript 2 (Relevant Transcript of the University/College studies/Professional Qualification)

  • Other Document (Relevant Service/Work Experience Certificates)

  • Other Document 2 (Relevant Service/Work Experience Certificates

  • Other Document 3 (Relevant Service/Work Experience Certificates)

  • Proof of citizenship [NIC/Passport/Residency and/or Work Permit (If applicable)]



Next Steps:

Applicants who are invited to take a language/skills test, or who are selected for an interview will be contacted via email.

Due to the high volume of applications received, we will only contact applicants who are being considered.

Thank you for your application and your interest in working at the U.S. Mission in Colombo, Sri Lanka.