Vacancy Details


Announcement Number:
Hiring Agency:
Geneva U.S. Mission
Position Title:
Community Management & Digital Production Coordinator
Open Period:
07/16/2020 - 09/02/2020 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 6520 9
CHF Fr111'121
USD $56,728
Work Schedule:
Full-time - Full Time: 40 hours per week
Promotion Potential:
Duty Location(s):
1 Vacancy in

Geneva, SZ
Telework Eligible:
For More Info:
HR Section
+41 227494400


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is 05 (USD 56,728) Actual FP salary determined by Washington D.C.

All Interested Applicants / All Sources
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:

Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The work schedule for this position is:

  • Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (3 months) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

Must be available to travel throughout Switzerland to develop professional contacts and create content (photo/video of ambassador’s travel, PD programs, etc.).


The Community Management and Digital Production Coordinator works under the direct supervision of the Deputy Public Affairs Officer and has no supervisory responsibilities.  He/she is responsible for building and maintaining Mission flagship digital properties (social media, website content); for developing a year-long editorial calendar designed to promote Mission priorities with on-line communities;  researching and analyzing evolving markets for Mission digital properties and engaging the public online.  Produces and customizes multimedia content, including original graphics and video, to promote Mission objectives, with guidance from the Senior Public Affairs Advisor. 


Organizes and hosts online conversations; designs and develops innovative engagement opportunities and tools incorporating strategic content on trending issues. 

Provides guidance to the Public Affairs’ Public Engagement staff and other Mission personnel who engage with online communities on standards, regulations, and policies for the use of digital properties.    

Ensures the U.S. Mission team is kept abreast of breaking news and information, and facilitates online discussion of foreign policy issues and American values relevant in the multilateral system. 


Recruits subject matter experts for campaigns, projects, and development of strategic content. 


Qualifications and Evaluations



A minimum of three years of progressively responsible experience in a multilingual, multicultural or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. Must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats. [Note: candidates considered for this position must provide a portfolio of original work demonstrating visual and multimedia design competence.]


Detailed knowledge of U.S. foreign policy objectives and American interests of concern to the U.S. Mission in Geneva is required.  Good understanding of U.S. historical, political, economic, and cultural forces that shape U.S. foreign policy is required.  Advanced knowledge of Geneva-based UN organizations and the issues covered, as well as nuanced knowledge of communication in a multilateral setting.   Must have comprehensive understanding of the attitudes and communication preferences of target audience groups.  Must understand the regional, demographic, ethnic, socio-economic, cultural and linguistic factors and the influence of religious, cultural, and educational institutions in shaping target audience opinions and preferences.  Must have strong online communications and analysis skills to identify and program engagement opportunities. Detailed knowledge of Mission structure and operations to facilitate collaborative work among a variety of agencies, protocol levels, teams, and constituent posts.  Must understand management of digital properties and online communities, including marketing and/or advocacy campaigns.  Knowledge of trends in regional and international communications patterns and how they affect the communications landscape is required.

Must have detailed knowledge of all sources of U.S. Government strategic content and sources of reliable third party content related to foreign policy goals.  Detailed knowledge of legal regulations and procedural guidelines affecting content usage.  Comprehensive knowledge of the public diplomacy mission and its role in multilateral diplomacy.  Comprehensive knowledge of both traditional and online engagement tools and programs used to convey policy in the public sphere, as well as knowledge of the related regulations, policies, procedures, and resource streams associated with each are all required.   

Education Requirements:

College (2 years) or Post-Secondary School is required


LANGUAGE: Level 4 (Fluent) Speaking/Reading/Writing English is required.  Level 4 (Fluent) Speaking/Reading/Writing French is required.   May be tested.


Analytic skills:  Must have strong analytic skills to identify target audiences, understand their sensitivities, and identify the most effective strategic content, format, and delivery means in support of U.S. policy objectives.  Able to identify emerging influencers and changing trends in consumption of information to analyze the impact of evolving content formats and delivery channels, and lead cross-section Mission analysis to modify approaches for enhanced outcomes.     

Communication/Interpersonal skills:  Must have strong interpersonal skills to maintain Mission-wide collaboration/coordination on the use of digital tools and platforms to strengthen Mission diplomacy in the public sphere.  Must have excellent English written and oral communication skills, including the ability to develop, write, and edit materials for digital dissemination in both English and French.

Management skills:  Strong organizational skills are required to: manage multiple engagement platforms at the same time, and actively engage with the public simultaneously on those platforms; incorporate strategic content from all Mission offices and agencies; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement.  Must be able to contribute to development and updating of procedures and guidelines in response to changing communication technologies and changes in public opinion, formats, and internal Mission preferences for sharing strategic content.  Must be able to manage projects such as marketing, information or advocacy campaigns, including associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content. 

Technical skills:  Detailed knowledge of and ability to build out and manage the Mission’s flagship digital properties, including social media and mobile platforms, and develop digital tools.  Must be able to create and use photo and video sharing sites, podcasts, video and other digital products.  Must be fully adept at using audience analysis and analytic tools (i.e., Hootsuite, Google, and others).  Good keyboarding, data entry skills, and excellent familiarity with electronic discovery tools, in particular the Internet, and standard information retrieval practices and procedures are required.  Must have good numerical skills to be able to use and develop statistical analyses of audience segments and report impact of Mission digital outreach.  Detailed knowledge of various computer software programs (Microsoft Word, Excel, graphic design, video editing, and databases), and reporting tools is required.  Ability to develop a understanding of PD-specific funding authorities and their planning and reporting tools is required. 

Availability:  Must be available to travel throughout Switzerland to develop professional contacts and create content (photo/video of ambassador’s travel, PD programs, etc.)

Driving license required

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Geneva, Switzerland may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance. 

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

  • Copy of Orders/Assignment Notification (or equivalent)

  • Residency and/or Work Permit

  • Passport copy

  • Degree (not transcript)

  • Language Scores (if available)

  • Driver’s License

  • Certificate or License

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Geneva, Switzerland.