Vacancy Details


Announcement Number:
Rio de Janeiro-2019-28
Hiring Agency:
Consulate Rio de Janeiro
Position Title:
Supervisory Consular Assistant - All Interested Applicants (Consular Assistant CCO)
Open Period:
08/30/2019 - 09/13/2019 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 1405 9
BRL R$116.521 - BRL R$116.521
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
Rio De Janeiro, BR
Telework Eligible:
For More Info:
HR Section
+55 21 3823-2608


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
•    All Interested Applicants / All Sources

For USEFM - FS is 05 (steps 1 through 4).  Actual FS salary determined by Washington D.C.
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
•    Indefinite subject to successful completion of probationary period.
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The U.S. Consulate in Rio de Janeiro is seeking eligible and qualified applicants for the position of Supervisory Consular Assistant in the Consular Communications Office (CCO), Consular Section.

The work schedule for this position is Full Time (40 hours per week).

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


The incumbent supervises a team of three full time Locally Employed (LE) Staff and two hybrid LE Staff positions. Determines Consular Section’s goals in conjunction with senior consular management, and advises the Consular Section Chief and Visa Chief on all aspects of unit operations, personnel management, and strategic planning. Leads the Consular Communications Office (CCO) team in developing the overall outreach strategy for the Consular Section on a yearly basis. Makes personnel assignments, sets priorities, and exercises full line management of supervised employees. Responsible for managing and coordinating all services CCO provides to IV (Immigrant Visa), NIV (Non-Immigrant Visa), ACS (American Citizen Services), and FPU (Fraud Prevention Unit). Drafts correspondence, both standard and non-standard in English and Portuguese on behalf of those units and occasionally on behalf of the Ambassador, MCCA (Minister Counselor for Consular Affairs), Consul General, and Consular Chief. Serves as primary liaison in responding to visa inquiries from members of Congress, both from the host Country and the United States, and other high-level authorities. Edits/updates IV, NIV, and ACS Rio information on the Mission website. Updates phone scripts for recorded information. Oversees the customer service surveys and consular outreach program in Rio’s consular district.

Qualifications and Evaluations


EXPERIENCE: Progressively responsible experience in administrative management work or customer service in a bilingual environment required.

JOB KNOWLEDGE: Knowledge of and familiarity with Brazilian legislation, regulations, and civil documentation. Knowledge of U.S. and Brazilian political, economic, social, educational, and cultural history, and current events. Understanding of U.S. government interagency relationships and functions.

Education Requirements:

University degree in law, business administration, international relations, social communications, tourism, public relations, languages, or journalism required.


LANGUAGE: Level IV (Fluent) in written and spoken Portuguese is required. Level IV (Fluent) in written and spoken English is required. (This may be tested).

SKILLS AND ABILITIES: Ability to communicate effectively with subordinates to transfer complex case information, explain legal and regulatory information, conduct on-the-job training, and explain new work methods. Ability to work with Microsoft Office Suite, Microsoft Outlook, SharePoint, social media networks, and local consular specific software.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Rio de Janeiro, Brazil may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance. 

To apply for this position click the “Apply to this Vacancy” button.  For more information on how to apply visit the Mission internet site.

Important notes:

  • Please make sure you enter all your work experience and education through the ERA Application. Attached Curriculum files will not be considered.

  • For positions that require English Levels III or IV, applications MUST be submitted in English.

Required Documents:

Please provide the required documentation listed below with your application:

  • Copy of Orders/Assignment Notification (or equivalent) (if applicable)

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)

  • University Degree

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email or phone call.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Rio de Janeiro, Brazil.