This is one of the two Consular Assistants that supports the daily operations of the Consular Section's American Citizen Services (ACS) Unit. The Incumbent will provide U.S. citizen services in accordance with U.S. Department of State policies and procedures. Services may include, but are not limited to: case intake, case processing, printing visa pages and passports, drafting correspondence, updating databases, and maintaining files related to arrest cases, deaths, repatriations, welfare and whereabouts inquiries, and federal benefit payments. The incumbent will interact with the public, providing outstanding customer service. The position is supervised by the ACS Chief and is a non-supervisory position.