Uganda

Vacancy Details

About

Announcement Number:
Kampala-2021-030
Hiring Agency:
Embassy Kampala
Position Title:
Computer Control Assistant (Customer Service Supervisor)
Open Period:
09/20/2021 - 10/04/2021 Format MM/DD/YYYY
Vacancy Time Zone:
GMT+3
Series/Grade:
FP - 1825 7
Salary:
USD $38,056
Work Schedule:
Full-time - 40 hours a week
Promotion Potential:
FP-7
Duty Location(s):
1
in
Kampala, UG
Telework Eligible:
No
For More Info:
HR Section
000-000-0000
Klahr@state.gov

Overview

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
Actual FP salary determined by Washington D.C.

Current Employees of the Mission - This includes U.S. Citizen Eligible Family Members (USEFMs); Eligible Family Members (EFMs); Declared Members of Household (MOHs), dependents of U.S. Personal Services Contract (USPSC) who are assigned under COM - All Agencies

Security Clearance Required:
Top Secret Clearance
Appointment Type
Temporary
Appointment Type Details:
Definite not to Exceed 5 years
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is: Full Time (40 hours per week)


Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Yes
Relocation Expenses Reimbursed:
No

Duties

The Incumbent supports the Information System Center managing the Customer Service Center, serving as the primary Local Registration Authority (LRA) and designated American escort to the limited access area (LAA)s. The incumbent will serve as the supervisor and rating official for (2) Customer Service Analysts and (1) Asset Management Clerk position.  The Customer Service Supervisor reports directly to the Information Systems Officer.

Qualifications and Evaluations

Requirements:

EXPERIENCE: Two years post-secondary Education is required.  


JOB KNOWLEDGE: Knowledge of computer hardware and software capabilities; standard knowledge of Microsoft software applications, experienced at customer service, standard office practices and problem-solving techniques.

Education Requirements:

Two years post-secondary Education is required.  

Evaluations:

This may be tested. 


LANGUAGE:  Level IV (Fluent) speaking/reading/writing English is required.


SKILLS AND ABILITIES:  



  • Ability to lift up to 50 lbs.

  • Sound technical skills and decision making to independently manage, administer and maintain user accounts

  • Developed interpersonal skills and ability to communicate variably with staff at post and help desks in DOS and ability to communicate information and problem solving in writing so others will understand. Ability to communicate verbally and in writing with senior management and local and international vendors.

  • Analytical skills to provide subject matter expert recommendations and resolutions for technical problems related to equipment maintenance and operational readiness

  • The ability to present new ideas to improve customer service processes and resolve customer problems.

  • Must have excellent organizational and planning skills.

  • Ability to identify, research, and resolve technical problems relating to the technical environment.

  • Ability to work in stressful situations and meet deadlines.

  • Ability to evaluate customer service metrics and dashboard data for process improvement.

  • Must be able to obtain and hold a Top-Secret security clearance.


EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:
Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Uganda may receive a compensation package that may include health, separation, and other benefits.


For EFMs, benefits should be discussed with the Human Resources Office.


The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


HIRING PREFERENCE ORDER:



  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*

  2. AEFM / USEFM

  3. FS on LWOP and CS with reemployment rights **


* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 


** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.


For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Top Secret security clearance. 


To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.



  • Copy of Orders/Assignment Notification (or equivalent)

  • Education transcripts

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)

  • COM Approval for Members of Household

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 


For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.


Thank you for your application and your interest in working at the U.S. Mission in Uganda.