Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Vienna
Position Title:
Information Management Assistant (LAN) (Support Technician)
Open Period:
07/24/2019 - 08/23/2019 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 1805 7
EUR €38,916 - EUR €59,158
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
1 Vacancy in

Vienna, AU
Telework Eligible:
For More Info:
HR Section
Please send us an e-mail


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

For applicants who are USEFMs, the final grade/step for these positions will be determined by Washington DC.  The proposed grade is FP-7 at the base salary 36,725 USD
Security Clearance Required:
Appointment Type
Appointment Type Details:
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees ( before you apply.


The Tri-Missions Vienna are seeking eligible and qualified applicants for position of Support Technician (Information Management Assistant (LAN).  Appointment is limited to 1 year, with the possibility for extension.
The work schedule for this position is: Full Time (40 hours per week). 

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

Occasional travel to training facilities in Europe or the U.S. may occur.


This position in the Information Management Office is a key technical support provider that provides Help Desk support and troubleshooting for incoming queries and issues related to server/computer systems, software/applications, hardware, smartphones, laptops, and network access for more than 400 customers at the U.S. Mission in Vienna. The incumbent is also responsible for preparing, issuing/receiving, inventorying, and maintenance of all mobile devices, i.e. tablets and smartphones. Is responsible for user account management of all unclassified systems.


Qualifications and Evaluations



A minimum of 3 years of progressively responsible experience in managing, maintaining, and troubleshooting a Microsoft Windows based Server/Workstation environment and Cisco based Networks. This experience to include customer support and network analysis.


Software: Advanced knowledge and understanding of the following:

  • Microsoft Server and Client Operating System (2012, WINDOWS10, etc.).

  • Microsoft Client applications (Office, Publisher, Internet Explorer, Google, Adobe Reader, SharePoint, etc.)

  • CLOUD Computing Technology (Service Now, O365, etc.)

  • Diagnostic tools and recovery utilities and methods.

Hardware: Advanced knowledge and understanding of the following:

  • IBM-standard PC components and configuration (CPU, CMOS, RAM, etc.).

  • Current peripheral device technology (PCI, USB, SSD, etc.).

  • Mobile device technology

  • Diagnostic tools and recovery utilities and methods.

Networking: Advanced knowledge and understanding of the following:

  • Telecommunication protocols (Ethernet, TCP/IP, SMB, etc.).

  • TCP/IP addressing and sub netting concepts, utilities (DNS, DHCP, WINS).

  • Application protocols (FTP, HTTP, Telnet, etc.).

  • Diagnostic tools and recovery utilities and methods.

Education Requirements:

Completion of a Bachelor’s degree in Computer Sciences, Computer Engineering or Management Information Systems is required.



Level 3 (Good Working knowledge) Speaking/Reading/Writing of English. This may be tested

Level 4 (Fluency) Speaking/Reading/Writing of German. This may be tested


  • Must have the ability to communicate effectively with customers, IMO technicians, and management.

  • Must be able to work with end users with varying levels of technical experience.


All applicants under consideration will be required to pass medical and security certifications and complete a mandatory probationary period for LE Staff.

EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Benefits and Other Info

Agency Benefits:

For Locally Employed Staff, including Members of Household (MOHs), locally-resident EFMs, working at the Tri-Missions Vienna, compensation also consists of the prorated 13th and 14th month payment in addition to the Euro salary above. The compensation package will include health, separation, and other benefits. Hiring salary (within above pay range) will be based on experience and background. 

For EFMs, benefits should be discussed with the Human Resources Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a local security certification.

To apply for this position click the “Apply to this Vacancy” button. For more information on how to apply visit the Mission internet site (

For languages, please list only your German AND English skills.

To apply for this position applicants must electronically submit the documents listed below to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.

Required Documents:

Residency and/or Work Permit (not required for Austrian Citizens)

Optional, not required: Motivation letter (cover letter or Bewerbungsschreiben) and/or CV (Lebenlauf)

If applicable: Language skills certificates (scores of German and English) 

If applicable: technical certificates

only if applicable: DD-214 - Member Copy, Letter from Veterans’ Affairs, or other supporting documentation

Next Steps:

Thank you for your understanding that only applicants who are invited to take a language, skills, or who are selected for an interview will be contacted (via e-mail). 

Thank you for your application and your interest in working at the Tri-Missions Vienna.