Japan

Vacancy Details

About

Announcement Number:
JPN-2019-25
Hiring Agency:
Embassy Tokyo
Position Title:
Telephone Operator (Interpreter)
Open Period:
04/15/2019 - 05/06/2019 Format MM/DD/YYYY
Vacancy Time Zone:
GMT+9
Series/Grade:
LE - 0605 4
Salary:
JPY ¥4,602,680
Work Schedule:
Shift work - Work schedule details will be provided during interview.
Promotion Potential:
LE-4
Duty Location(s):
4 Vacancy in

Tokyo, JA
Telework Eligible:
No
For More Info:
HR Section
03-3224-5000
HROTokyo@state.gov

Overview

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

Security Clearance: Nonsensitive
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:

The Mission is a challenging, diverse, and unique place to work.  We are looking for employees who can successfully demonstrate the Eight (8) Qualities of Overseas Employees (https://www.icass.gov/hr-oe/).  We encourage you to read and understand these important qualities before you apply.

Summary:

The Embassy Switchboard of the U.S. Mission in Japan (Tokyo) is seeking eligible and qualified applicants for the position of Telephone Operator (Interpreter).  The work schedule for this position is: Shift Work (40 hours per week).

Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required

Duties

BASIC FUNCTION OF POSITION 


The incumbent performs as a Telephone Operator on shift work  in a 24 hour a day, 7 days a week, 365 days a year telephone switchboard operation.  He/she supports all customer call requests including: providing directory assistance;  transferring calls;  proper operation of telephone console; addressing and  following emergency and  security call procedures.    In addition for individual billing purposes, ascertain the nature of the call (business or personal) and document information in Telephone Information Systems.  

He/she provides Japanese language interpretation and assistance as needed in an international call center environment.

Qualifications and Evaluations

Requirements:

Prior Work Experience:  


At least two years switchboard or customer service/reception experience working with an English speaking organization.


Knowledge:


Must posses basic interpreter skills and outstanding customer-service skills.


 SKILLS AND ABILITIES:  


Ability to operate Word, Excel, and Outlook. Typing proficiency (40 wpm).

Education Requirements:

High school graduate.

Evaluations:

LANGUAGE:  Level III (Good Working Knowledge) with emphasis on spoken English and Japanese are required.  Please see the Embassy's website for the language qualification information.  

Qualifications:

All applicants under consideration will be required to pass medical and security certifications and complete a mandatory probationary period for LE Staff.


Start date:  Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Benefits and Other Info

Benefits URL:
Review our Benefits
Agency Benefits:

Ordinary Resident (OR): Grade FSN-4.


The U.S. Mission offers a competitive compensation package to our Locally Employed Staff:



  • Embassy hours are Monday through Friday, 8:30 – 17:30, with 1 hour lunch break. Embassy is closed on American and Japanese holidays.

  • 13 days each of Annual and Sick Leave is granted per year.

  • Employment Insurance (Koyou Hoken) and Workers’ Accident Compensation Insurance (Rousai Hoken) coverage is provided. The Mission does not provide Employee Pension Insurance (Kousei Nenkin) or Health Insurance (Kenkou Hoken), but provides coverage for National Pension Fund (Kokumin Nenkin Kikin).

  • Probationary period is six months.

  • Severance pay is provided after one year of service and if all other criteria are met.

  • Retirement age is 65.


Please note that the U.S. Mission does not withhold Japanese tax.  Locally Employed Staff are responsible for filing income tax in accordance with Japanese Government law and regulations.


U.S. Citizen and U.S. legal permanent residents are subject to U.S. Federal tax and FICA withholdings.


Not Ordinary Resident (NOR):  Grade FP-AA  (For EFMs, benefits should be discussed with the Human Resources Office.  The pay plan is assigned at the time of the conditional offer by the HR Office.)


 

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran *

(2) AEFM / USEFM

(3) FS on LWOP and CS in LWOP **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.

** This level of preference applies to all Foreign Service employees on LWOP and CS in LWOP status with re-employment or reinstatement rights back to their agency or bureau.

What is an EFM, USEFM, AEFM, MOH, etc? (https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf )

ADDITIONAL SELECTION CRITERIA:

1. The Mission may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.

2. Current employees of the Mission who have not successfully completed their initial probationary periods are not eligible to apply. Current employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory or MBC score of 100 points or less, on their most recent Employee Performance Report (EPR) are not eligible to apply.

3. Current employees of the Mission hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment. This does not apply for employees on a PSA (Temp), or those are hired on a When Actually Employed (WAE) or intermittent work schedule.

4. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.


EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a non-sensitive clearance.

To apply for this position applicants must electronically submit the documents listed below to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.

To apply for this position, click on "Apply to this Vacancy" at the top of the vacancy announcement. For more information on how to apply visit the Mission internet site at https://jp.usembassy.gov/embassy-consulates/jobs/  and click Job Applicant User Guide.

Required Documents:

1. Diploma or transcript
2. Language score(s) within the past 5 years - Please see "Additional Information for Job Applicants"
(https://jp.usembassy.gov/embassy-consulates/jobs/jobs-resources/)
3. Proof of residential status (if non-Japanese citizen).

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

Thank you for your application and your interest in working at the U.S. Mission in Japan.