BASIC FUNCTION OF POSITION:
Operates State's Local Area Network (LAN) and all other information technology (IT) systems equipment serviced by ISC under the supervision of the Assistant Information Systems Officer. This includes end-user support, Mobile device support, Application support, installing and configuring computer equipment and software, troubleshooting computer problems, performing system backups and restores monitoring system availability and performance, end-user training. Ensure that the LAN responds to specific program needs of State/Program offices. Incumbent is responsible for keeping operational the OpenNet SBU network and all related components.