Germany

Vacancy Details

About

Announcement Number:
Berlin-2020-143
Hiring Agency:
Embassy Berlin
Position Title:
Computer Operator Supervisor (LAN) / Open To: All Interested Applicants - all sources (Computer Operator Supervisor LAN - IT Specialist)
Open Period:
12/18/2020 - 01/17/2021 Format MM/DD/YYYY
Vacancy Time Zone:
GMT+1
Series/Grade:
LE - 1815 8
Salary:
EUR €62,634
Work Schedule:
Full-time - All Interested Applicants / All Sources
Promotion Potential:
LE-8
Duty Location(s):
1 Vacancy in

Berlin, GM
Telework Eligible:
No
For More Info:
HR Section
send an email
employment-germany@state.gov

Overview

Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is 06.  Actual FP salary will be determined by Washington D.C. Position may be Overseas Comparability Pay (OCP) eligible.



Open To:    All Interested Applicants / All Sources

Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is:



  • Full Time (40 hours per week)


Start date: Candidate must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications.

Supervisory Position:
Yes
Relocation Expenses Reimbursed:
No
Travel Required:
Occasional Travel

May be required to provide support at any one of the five (5) Consulate locations within Mission Germany.

Duties

The incumbent is a member of the Information System Center (ISC) staff and serves as the Computer Operator Supervisor (Henceforth referred to as Supervisor) for the Local Area Network (LAN) at the American Embassy Berlin. The field of responsibility is applicable to all the Embassy's Unclassified and Sensitive but Unclassified (SBU) LAN sites in Berlin. The Supervisor provides oversight and operational assistance to Embassy supported posts in Germany when required. The Supervisor receives direct and overall supervision from the Computer Management Specialist Position.


He/she supervises four (4) Computer Operators as well as answers client questions, troubleshoots problems, and assures an efficient customer support workflow by prioritizing assigned work orders and help desk requests. The Supervisor is expected to perform the full range of duties without assistance and without direct supervision while manning one of the four system locations in Berlin. The position includes working on early morning shifts and modified duty schedules as required, as well as regular tours of duty at each of the four system locations in Berlin.

Qualifications and Evaluations

Requirements:

EXPERIENCE:  Five years of experience in computer networking operations, including one year experience supervising personnel in a technical or network operations center environment is required.


 


JOB KNOWLEDGE:  Please address the listed requirements in as much detail as possible in your ERA application form.  Submitting a CV/Lebenslauf instead will not be sufficient. If you do not address the requirements your application will be disqualified.


-- Comprehensive knowledge of Microsoft Windows 2003 or successor operating system(s), computer equipment and peripherals required. 
-- Proficient in Microsoft Exchange 2003 or successor and Symantec Anti-Virus applications required.
-- Considerable knowledge of telecommunications, network protocols and network management required.


 

Education Requirements:

A degree in Computer Science, Telecommunications, or Electrical Engineering is required. MCSA or MCSE certificate required.

Evaluations:

LANGUAGE:  Fluent English language skills (spoken/reading/writing) is required.  



EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:
Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that will include social security benefits of the host country.


For EFMs, benefits should be discussed with the Human Resources Office.


The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


HIRING PREFERENCE ORDER:



  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*

  2. AEFM / USEFM

  3. FS on LWOP and CS with reemployment rights **


* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 


** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.


For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a non-sensitive clearance. 


To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.


Please note that you are required to address the position requirements as listed above in the ERA application form in as much detail as possible. This pertains especially to the advertised prior work experience, Knowledge, Skills and Abilities as well as the Language requirements. Please also list your 'native' language skills.  Failure to list these requirements may lead to a disqualification of your application.


For Current Employees of the US Mission please list your Embassy/Consulate work experience. Failure to do so may lead to your application being disqualified.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.



  • Copy of Orders/Assignment Notification ()for EFMs only or equivalent document)

  • Residency and Work Permit

  • Copy of Passport page or Identity card 

  • Degree (not transcript)

  • MCSA or MCSE Certificate 

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (for EFMs only, if applicable)

  • SF-50 (for EFMs only)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 


For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.


Thank you for your application and your interest in working at the U.S. Mission in Germany.