EXPERIENCE: Prior experience working in a mailroom, shipping industry, a warehouse or any office where logistics and tracking of items can be demonstrated is required.
JOB KNOWLEDGE: Thorough knowledge of customs clearance processes with local authorities. Knowledge of express mail and understanding of local post service regulations. Knowledge and understanding of the process to obtain shipments from the customs office and to prepare the documentation needed for airport services and clearances.Knowledge of customs clearance procedures as required.
Knowledge of Brazilian and U.S. Post Office regulations, with focus on the following four sets:
1) USPS (DPO) regulations for international mail and U.S. Post Office regulations. These include content and size/weight restrictions as well as customs declarations regulation.
2) Diplomatic Pouch (DPM) regulations for air shipments. These include content and size/weight restrictions.
3) Brazilian international mail restrictions and prohibitions list. U.S. Mail being imported into Brazil is duty free but prohibitions still apply.
4) U.S. Department of State Foreign Affairs Manual for mailroom operations. These include appropriate use of regulations. Other regulations include mail screening and safety differences between diplomatic mail and U.S. International mail and/or local mail. Need to know how to operate a large vehicle for transport between the international airport and the Consulate with heavy levels of traffic and weather conditions. Need to be able to obtain a certificate to operate a forklift.
LANGUAGE: (This may be tested.)
Level II (Limited Knowledge) – in writing/reading/speaking English is required.
Level III (Good Working Knowledge) in writing/reading/speaking Portuguese is required.
SKILLS AND ABILITIES: (This may be tested.)
Ability to use online applications such as Microsoft Office O365 Office suite to include Outlook, Word and Excel to communicate and develop products needed for record purposes. Must have a high level of customer service skills. Must maintain a high level of integrity to maintain the confidence of the Consulate community. Ability to communicate the basic functions of the mailroom and be able explain any challenges or problems experienced to supervisors and customers alike when needed. Ability to track expenses. Excellent organization skills. Must have and be able to maintain a valid Brazilian Class D driver’s license. Ability to lift up to 70 pounds.
Ability to maintain healthy relationships with target contacts for mail/airport services Ability to process express mail and handle urgent incoming mail such as in-process visa applications coming from the visa-processing center.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.