Vacancy Details


Announcement Number:
Hiring Agency:
Consulate Sao Paulo
Position Title:
Mail Room Clerk - All Interested Applicants (Mailroom Clerk)
Open Period:
01/24/2020 - 02/10/2020 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 0130 5
BRL R$51.828 - BRL R$51.828
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
1 Vacancy in

Sao Paulo, BR
Telework Eligible:
For More Info:
HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

For USEFM - FS is FP-9.  Actual FS salary determined by Washington D.C.

Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The U.S. Mission in Sao Paulo is seeking eligible and qualified applicants for the position of Mail Room Clerk in the Information Management Office.

The work schedule for this position is:

  • Full Time (40 hours per week)

For more information about the main duties of the position, please click here.


Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

Makes trips to the international airport in a safe and professional manner to retrieve shipments of diplomatic pouch (DPM) and diplomatic post office parcels.


Conducts daily mailroom operations and retrieves shipments from the international airport. Processes unclassified pouch and diplomatic mail (DPO). Prepares outbound express mail packages, regular mail as well as shipments within Mission Brazil. Is responsible for preparing the receipt of each shipment including preparation of several documents required by the airport authorities and carrier to retrieve cargo. Submits airway bills, makes payments to the airlines, screens mail, and receives shipment within the logistics system. Prepares and submits all documentation to Receita Federal (Customs) for the release of mail. Provides mail-delivering services and assists customers with the tracking of packages. Creates customer records for mailboxes and for newly arrived customer notification system. Assists departing diplomats with the creation of forwarding records with USPS and prepares the mailroom to forward any mail that arrives for that person after departure.



















Qualifications and Evaluations


EXPERIENCE:  Prior experience working in a mailroom, shipping industry, a warehouse or any office where logistics and tracking of items can be demonstrated is required.

JOB KNOWLEDGE: Thorough knowledge of customs clearance processes with local authorities. Knowledge of express mail and understanding of local post service regulations. Knowledge and understanding of the process to obtain shipments from the customs office and to prepare the documentation needed for airport services and clearances.Knowledge of customs clearance procedures as required.

Knowledge of Brazilian and U.S. Post Office regulations, with focus on the following four sets:

1) USPS (DPO) regulations for international mail and U.S. Post Office regulations. These include content and size/weight restrictions as well as customs declarations regulation.
2) Diplomatic Pouch (DPM) regulations for air shipments. These include content and size/weight restrictions.
3) Brazilian international mail restrictions and prohibitions list. U.S. Mail being imported into Brazil is duty free but prohibitions still apply.
4) U.S. Department of State Foreign Affairs Manual for mailroom operations. These include appropriate use of regulations. Other regulations include mail screening and safety differences between diplomatic mail and U.S. International mail and/or local mail. Need to know how to operate a large vehicle for transport between the international airport and the Consulate with heavy levels of traffic and weather conditions. Need to be able to obtain a certificate to operate a forklift.

Education Requirements:

Completion of secondary education is required.



LANGUAGE: (This may be tested.)

Level II (Limited Knowledge) – in writing/reading/speaking English is required.
Level III (Good Working Knowledge) in writing/reading/speaking Portuguese is required.

SKILLS AND ABILITIES: (This may be tested.)

Ability to use online applications such as Microsoft Office O365 Office suite to include Outlook, Word and Excel to communicate and develop products needed for record purposes. Must have a high level of customer service skills. Must maintain a high level of integrity to maintain the confidence of the Consulate community. Ability to communicate the basic functions of the mailroom and be able explain any challenges or problems experienced to supervisors and customers alike when needed. Ability to track expenses. Excellent organization skills. Must have and be able to maintain a valid Brazilian Class D driver’s license. Ability to lift up to 70 pounds.

Ability to maintain healthy relationships with target contacts for mail/airport services Ability to process express mail and handle urgent incoming mail such as in-process visa applications coming from the visa-processing center.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Sao Paulo, Brazil, may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust/Local Security clearance. 

To apply for this position click the “Apply to this Vacancy” button.  For more information on how to apply visit the Mission internet site.

Important note:

    • Please make sure you enter all your work experience and education through the ERA Application. Attached Curriculums files will not be considered.

    • USEFM Candidates must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position at the time of the announcement closing.

Required Documents:

Please provide the required documentation listed below with your application:

Driver's License

DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

Thank you for your application and your interest in working at the U.S. Mission in Sao Paulo, Brazil.