Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Dar Es Salaam
Position Title:
Telephone Operator (All Interested Candidates)
Open Period:
03/18/2019 - 04/01/2019 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 0605 4
TZS TSh14,241,388 - TZS TSh14,241,388
Work Schedule:
Full-time - 40 Hours a week work schedule.
Promotion Potential:
Duty Location(s):
Dar Es Salaam, TZ
Telework Eligible:
For More Info:
HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


 The U.S. Mission in Dar es Salaam is seeking eligible and qualified applicants for the position of Telephone Operator. 

Basic Function: The position is the Telephone Operator in the Embassy Chancery and Annex buildings. The incumbent operates a Nortel Meridian telephone system with a computerized auto attendant. Supervised by Mailroom Supervisor.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


Telephone Operation: 85%

Operates the Nortel Meridian telephone console. Receives and processes, incoming calls to the individual or office. Places long distance calls and maintains records of usage for TTCL and Telephone companies which have contract with Embassy. Maintain a current internal telephone list for Embassy, USAID, Peace Corps, CDC and other new offices.

Training backup Operators: 15%

Trains and periodically evaluates backup Switchboard Operators, all of the Mailroom, Reproduction Room and Radio/Telephone staff are trained as backup Switchboard Operators (5 employees). They fill in as needed, for example, during illness or vacation of full time operators or during periods when the switchboard must go to 24 hour operations, such as during VIP visits. Ensures that calls are routed correctly and the phone is answered in a courteous manner and that difficult situations are dealt with professionally at all times. Ensures that backup operators are trained in updating the phone listings. 

Job holder will perform other related duties as assigned.

Qualifications and Evaluations


EXPERIENCE: at least three years of experience as a Telephone Operator is required.


Education Requirements:

Completion of Secondary school (form IV) is required.


LANGUAGE: Level III English (good working knowledge) and Kiswahili is required. (This may be tested)

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

The U.S. Mission in Dar es Salaam offers compensation package that may include health, separation, and other benefits.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

To apply for this position, applicants MUST apply electronically via ERA.

For more information, visit this link https://tz.usembassy.gov/embassy/jobs/

Required Documents:

Please provide the required documentation listed below with your application:

  • Current Resume

  • Proof of Citizenship

  • High School (IV) Certificate

  • Other (if any)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted only via email.