Telephone Operation: 85%
Operates the Nortel Meridian telephone console. Receives and processes, incoming calls to the individual or office. Places long distance calls and maintains records of usage for TTCL and Telephone companies which have contract with Embassy. Maintain a current internal telephone list for Embassy, USAID, Peace Corps, CDC and other new offices.
Training backup Operators: 15%
Trains and periodically evaluates backup Switchboard Operators, all of the Mailroom, Reproduction Room and Radio/Telephone staff are trained as backup Switchboard Operators (5 employees). They fill in as needed, for example, during illness or vacation of full time operators or during periods when the switchboard must go to 24 hour operations, such as during VIP visits. Ensures that calls are routed correctly and the phone is answered in a courteous manner and that difficult situations are dealt with professionally at all times. Ensures that backup operators are trained in updating the phone listings.
Job holder will perform other related duties as assigned.