EXPERIENCE: Experience in public administration, advanced customer service environment, or legal work with customer service functions is required.
JOB KNOWLEDGE: Knowledge of host country geography, culture, customs and economy. Knowledge of customer service management techniques. Knowledge of applicable consular U.S. laws, regulations, Department instructions, including knowledge of pertinent Brazilian laws, policies, regulations and practices.
LANGUAGE: (This may be tested)
Level IV (Fluent) in speaking/reading/writing in Portuguese is required.
Level IV (Fluent) in speaking/reading/writing in English is required.
SKILLS AND ABILITIES: (This may be tested)
Must exercise tact and good judgment, often without supervision, in dealing with the public, often under difficult and sensitive circumstances. Strong attention to details and ability to work under pressure is required. Ability to work with MS Office package (Word, Excel, Outlook, Internet).
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.