Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Brasilia
Position Title:
ACS Assistant - All Interested Applicants
Open Period:
01/30/2020 - 02/13/2020 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 1405 7
BRL R$69.582
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
Brasilia, BR
Telework Eligible:
For More Info:
HR Section
61 3312-7287


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources
For USEFM - FP is 07.  Actual FP salary determined by Washington D.C.
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The U.S. Mission in Brasilia is seeking eligible and qualified applicants for the position of American Citizen Services (ACS) Assistant in the Consular Office (CONS).

The work schedule for this position is Full Time (40 hours per week)


Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required


Basic Function of the Position:

The incumbent performs the full range of ACS services with primary responsibility for Passport/Citizenship Services and Customer Relations, backup responsibility for Federal Benefits Services, and other consular duties as assigned.

The incumbent is ACS Brasilia’s primary LE staff member for the U.S. Embassy Outpost in Belo Horizonte overseeing the growth of U.S. citizen services there in support of the U.S. business community.

For more information about the main duties of the position, please click here.

Qualifications and Evaluations


EXPERIENCE: Experience in public administration, advanced customer service environment, or legal work with customer service functions is required.

JOB KNOWLEDGE: Knowledge of host country geography, culture, customs and economy.  Knowledge of customer service management techniques. Knowledge of applicable consular U.S. laws, regulations, Department instructions, including knowledge of pertinent Brazilian laws, policies, regulations and practices.

Education Requirements:

University or college degree in public administration, law or foreign relations required.


LANGUAGE: (This may be tested)

Level IV (Fluent) in speaking/reading/writing in Portuguese is required.

Level IV (Fluent) in speaking/reading/writing in English is required.

SKILLS AND ABILITIES:  (This may be tested)

Must exercise tact and good judgment, often without supervision, in dealing with the public, often under difficult and sensitive circumstances. Strong attention to details and ability to work under pressure is required. Ability to work with MS Office package (Word, Excel, Outlook, Internet).

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Brasilia may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance. 

To apply for this position click the “Apply to this vacancy” button.  For more information on how to apply visit the Mission internet site.

Important notes:
• Please make sure you enter all your work experience and education through the ERA Application. Attached Curriculum files will not be considered.
• For positions that require English Levels III or IV, applications MUST be submitted in English.
• USEFM Candidates must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position at the time of the announcement closing.

Required Documents:

Please provide the required documentation listed below with your application:

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

Thank you for your application and your interest in working at the U.S. Mission in Brasilia.