Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Nairobi
Position Title:
Information Management Assistant - U.S Citizens Only / All Sources
Open Period:
01/04/2021 - 01/19/2021 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 1805 7
(KES) KSh0
Work Schedule:
Full-time - 40 hours per week
Promotion Potential:
Duty Location(s):
1 Vacancy in

Nairobi, KE
Telework Eligible:
For More Info:
HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is FS.  Actual FP salary determined by Washington D.C.

•    U.S. Citizens Only / All Sources

Security Clearance Required:
Top Secret
Appointment Type
Appointment Type Details:
•    Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The work schedule for this position is Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Not Required



 The incumbent serves as an Information Management Assistant (IMA) assigned to support the classified or unclassified computer networks and messaging systems as needed.  The IMA also assists with telephone and radio management, circuit and network management, diplomatic courier operations, and Diplomatic Post Office (DPO) and unclassified pouch operations as required.  The IMA reports to an assigned direct hire Information Systems Officer (ISO).


Provides Tier I and II support for OpenNet and ClassNet users as assigned.  Provides application support including for the State Archiving and Message Retrieval Toolset (SMART).  Assists with network operations and management, circuit management and troubleshooting, desktop and peripheral troubleshooting and support, SNAP and C-PKI card management, account management, backup and recovery management, help-desk support, deployment of new computers and peripherals, and all components of IT assurance and security management.  The IMA is required to serve on the IRM Duty Roster, meaning that the incumbent will be on-call to provide emergency after hours support and assistance as needed.  The IMA will follow the IRM duty SOPs and will come in as needed to troubleshoot critical problems, retrieve high-precedence telegrams, and to provide other assistance as directed. (70% of Time)

Provides support for mobile computing management and troubleshooting.  Assists with managing and maintaining inventory controls as needed.  Works with mobile computing team to ensure that devices are updated and capable to meet user needs. (10% of time)                                                                                                                                                               

Provides assistance with managing and maintaining the telephone and radio programs as needed.  Ensure that user requests are answered and that services are functioning.  Assists with managing and maintaining inventory controls as needed.  Escort outside technicians into the demarcation point or telephone frame room as needed. (10% of time)                                           

Administers and maintains IT inventory and ITCOM inventory.  Ensures proper receiving, transferring and disposal procedures are followed.  Assists the primary inventory clerk with annual inventory requirements.  The IMA must provide all services including DPO operations, unclassified pouch operations and diplomatic courier operations including preparing pouches, receiving pouches and providing courier escort services as needed. (10% of time)         


Note: This position description in no way states or implies that these are the only duties to be performed by incumbent. Incumbent will be required to perform other duties as assigned by the supervisor.

Qualifications and Evaluations



Two years of office management or technical experience is required.  Work related

experience should demonstrate a high level of organizational skills, ability to adhere to regulations, aptitude for paying attention to detail, and use of IT software and equipment.


Education Requirements:

  • High School diploma is required.



Level IV (Fluent) speaking/reading/writing of English is required. (This may be tested)


  • Must have an excellent working knowledge of customer service principles and the ability to manage computer systems without long-term assistance.

  • Must have the ability to work both independently and in a team environment, responds to requests in a timely fashion, and resourceful in finding solutions to problems.

  • Must be able to work effectively in the IT environment, maintain constructive communication when addressing customer requests, and closing out tasks.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Nairobi, Kenya may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.


  1. Current employees who used a hiring preference to gain employment who are within their first 90 calendar days of employment are not eligible to apply.

  2. Candidates with a hiring preference who have already accepted a conditional offer of employment may NOT be extended a second conditional offer of employment unless and until they withdraw their candidacy for the first position in writing.

  3. The following may also be considered when determining successful candidacy: nepotism, conflicts of interest, budget, etc.

  4. ** If selected, EFMs are expected to serve in the positon for at least one year from the date of hire, and their sponsor’s tour of duty must allow sufficient time for this.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Top Secret clearance. 

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

  • Copy of Orders/Assignment Notification (or equivalent)

  • Residency and/or Work Permit

  • Passport copy

  • High School diploma 

  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

  • SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Nairobi, Kenya.