Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Vienna
Position Title:
Information Assistant (Social Media Coordinator)
Open Period:
01/30/2019 - 02/24/2019 Format MM/DD/YYYY
Vacancy Time Zone:
LE - 6002 8
EUR €42,437
Work Schedule:
Full-time -
Promotion Potential:
Duty Location(s):
1 Vacancy in

Vienna, AU
Telework Eligible:
For More Info:
HR Section
Please send an email


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

For applicants who are USEFMs, the final grade/step for these positions will be determined by Washington DC.  The proposed grade is FP-6 at the base salary 40,514 USD
Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
One (1) Year. May be extended to an indefinite appointment.
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees ( before you apply.

The Tri-Mission Vienna is seeking eligible and qualified applicants for the position of Information Assistant (Social Media Coordinator) in the Public Affairs Office in the U.S. Mission to the Organization for Security and Cooperation in Europe (OSCE). The offices are located in the IZD Tower at Wagramerstrasse 19, 1220 Vienna. The appointment is limited to 1 year, with the possibility for extension.

The work schedule for this position is: Full Time (40 hours per week)

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

Travel to Training Facilities in Europe or the U.S. may occur and to OSCE meetings within the OSCE region may occur.


Basic Function of Position

The Information Assistant (Social Media Coordinator) serves as the primary advisor to the Public Affairs Officer (PAO) on digital advocacy and outreach programs and technologies to achieve goals of the U.S. Mission to the Organization for Security and Cooperation in Europe (OSCE). Under the direct supervision of the PAO, s/he provides oversight for the content and technical aspects of the Mission's internet presence that includes, but is not limited to: the Mission web site and related web pages; social media; mobile technologies; and audio and video technologies, including digital video conferences and webchats. The incumbent is responsible for proposing both long- and short-term strategic goals, and executing Mission electronic outreach programs as directed by the PAO. S/he coordinates closely with the Public Affairs Section (PAS) on Internet content, post programming on media freedom issues and supporting press information campaigns. S/he meets regularly with senior Mission staff to shape the Mission's digital presence, and is responsible for producing, editing, and uploading visual content such as photos and videos, as well as drafting and coordinating graphic and written content (including discussion threads on social networks). S/he monitors emerging technologies and advises the PAO on their relevance to the Mission, and is responsible for the evaluation, use and maintenance of photographic and digital editing equipment and online multimedia applications.

The incumbent also serves as post coordinator for the International Visitors Leadership Program (IVLP), liaising with regional posts, the Bureau of Educational and Cultural Affairs (ECA), and participants. S/he suggests programmatic goals and coordinates the administration of the yearly IVLP. S/he serves as backup for other Public Affairs employees as necessary.

Major Duties and Responsibilities

Mission website management: 30%

• Performs all relevant duties as webmaster for the Content Management System (CMS)-based Mission home page; oversees integrity of the overall web architecture, design and standards.
• Assembles and publishes essential information in support of Mission activities, VIP visits and PAS programs. Conducts live interviews as necessary to provide multimedia content for the web site. Independently coordinates with Mission sections on updating information available on the web site about their activities.
• Evaluates and selects multimedia content for inclusion on the web site based on MSRP and policy relevance and technical feasibility; performs technical adjustments for integration of multimedia content on the site.
• Implements policies for Mission's public web presence as approved by the PAO; advises PAO and recommends changes as appropriate.
• Integrates new technologies (such as state-of-the-art multimedia capabilities) into the web environment.
• Reports regularly to the PAO on the status of the Mission web site, making recommendations about improvements based on evaluation of audience usage of the site.

Outreach via new media: 25%

• Creates, manages and updates the Mission presence in various new media outlets, consults with and advises the PAO and other Mission offices on the most appropriate and effective applications at reaching audiences within and outside the OSCE, with a special focus on expanding our contact with audiences in Eurasia, the Caucasus, Central Asia and the OSCE Mediterranean Partner states.
• Plans, produces, formats, and places new media content as approved by PAO on an array of platforms, relevant to the target audience, PD goals and nature of the engagement.
• Monitors activity on Mission Facebook, Twitter, and other new media platforms, advising PAO of developments requiring action or response and ensures that appropriate response and content is posted and approved by PAO or designated Mission official. Assists with technical production of webchats, digital video conferences and other events involving multimedia content as approved by PAO.
• Actively participates in ongoing conversations within the Department about the appropriate use of new media technologies.
• Keeps informed of emerging technologies and changes in the demographic profiles of new media users in the OSCE space and advises the PAO on the impact of new media-related items in the Mission's media strategy. Advises PAS and Mission colleagues on ways to integrate outreach and advocacy via new media into their work activities.

Public affairs program coordination: 20%

• In coordination with the PAS team, designs and executes public affairs programs and web content advocating USG positions on digital media freedom.
•As directed by the PAO, designs and executes public affairs programs and activities, including the Ambassador's events, exhibits, speaker programs, digital video conferences, web chats, and representational events.

Video and photographic production: 15%

Civil Society Outreach: 10%


Qualifications and Evaluations



Minimum two years of full-time work experience as webmaster for a major public- or private-sector organization or
in a position requiring intensive writing or editing work in English.


Excellent understanding of the modern Internet, including major social media outlets, is required.

Education Requirements:

University degree in communications, humanities, international affairs or related field.



Level 4 (Fluency) Speaking/Reading/Writing of English. 
Incumbent must be able to synthesize information from a variety of sources and draft succinct captions, blurbs, and newsletter items for Internet publication. Writing experience in English is essential. 

This may be tested.


Excellent Internet research, advocacy, and writing skills are required.



All applicants under consideration will be required to pass medical and security certifications and complete a mandatory probationary period for LE Staff.

EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Benefits and Other Info

Agency Benefits:

For Locally Employed Staff, including Members of Household (MOHs), locally-resident EFMs, working at the Tri-Mission Vienna, compensation also consists of the prorated 13th and 14th month payment in addition to the Euro salary above.

The compensation package will include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.


Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a local security certification.

To apply for this position click on "Apply to this Vacancy" at the top of the vacancy announcement.

For more information on how to apply, visit the Mission internet site.

For languages, please list your English skills first.

To apply for this position applicants must electronically submit the documents listed below to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.

Required Documents:

Residency and/or Work Permit (not required for Austrian Citizens)

Copy of University Degree

Optional, not required: Motivation letter (cover letter or Bewerbungsschreiben) and/or CV (Lebenlauf)

If applicable/available: English Language Score, References or any certificates reflecting video/photographic or social media training 

Only if applicable: DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation

Next Steps:

Applicants who are invited to take a language, skills, or who are selected for an interview will be contacted via email.

Thank you for your application and your interest in working at the Tri-Mission Vienna.