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"ZAGREB-2021-019" Vacancy Details


Announcement Number:
Hiring Agency:
Embassy Zagreb
Position Title:
Computer Management Assistant (updated) - All Interested Applicants
Open Period:
07/20/2021 - 07/26/2021


Vacancy Time Zone:
LE - 1805 9
HRK kn283.431 - HRK kn283.431
Work Schedule:
Full-time - 40 hours per week
Promotion Potential:
Duty Location(s):
Zagreb, HR
Telework Eligible:
For More Info:
HR Section


Hiring Path:
• Open to the public
Who May Apply/Clarification From the Agency:
All Interested Applicants / All Sources

Security Clearance Required:
Public Trust - Background Investigation
Appointment Type
Appointment Type Details:
Indefinite subject to successful completion of probationary period
Marketing Statement:

We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.


The work schedule for this position is:

  • Full Time (40 hours per week)

Start date: Candidate must be able to begin working within a reasonable period of time (4 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position:
Relocation Expenses Reimbursed:
Travel Required:
Occasional Travel

As required


The incumbent, under the supervision of the American Information Systems Officer, is responsible for all aspects related to the operation of Zagreb's OpenNet Local Area Network (LAN) and Dedicated Internet Network (DIN) LAN.  Responsible for the installation, administration, and maintenance of computer applications on the network servers and local hard drives; planning for local area network hardware and software configurations, user support, implementation of system security; and diagnostics and troubleshooting of the OpenNet LAN and DIN hardware, software, and network backbone.  Maintains Zagreb's computer equipment and services all OpenNet and DIN customers, including all remote tail circuit locations.

Qualifications and Evaluations


EXPERIENCE:  Minimum of 5 years working in a technical position with LAN/WAN operations, management, and utilization of computer systems.

JOB KNOWLEDGE: Demonstrated advanced knowledge of networking technologies, mobile, Windows server administration, SQL database administration, desktop hardware troubleshooting and maintenance, end user applications such as Microsoft Office 365 Cloud application suite, Contact Relationship Management, and UTP and fiber optic cabling.  Must be able to handle project management from inception to resolution.

Education Requirements:

A university degree in the field of computer science or Information Technology is required.


LANGUAGE:  Level IV (fluent) English (This will be tested) and Level IV (fluent) Croatian 

SKILLS AND ABILITIES: Efficient and effective management of resources making up LAN/WAN network.  Must be able to work without direct supervision.  Good customer service skills are essential.  Ability to lift up to 50 pounds.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.


All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Zagreb, Croatia may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.


  1. AEFM / USEFM who is a preference-eligible U.S. Veteran*


  3. FS on LWOP and CS with reemployment rights **

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance. 

Please ensure that you complete all of the language levels required, including the Primary language Croatian.

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

  • Residency (Croatian ID card)/or Work Permit

  • University Degree 

  • SF-50 (if applicable)

  • Resume (optional)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Zagreb, Croatia.